Membership Service Lead

The Salvation Army's Kroc is hiring a Membership Service Lead and offers an excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: vacation and sick time, holidays, and up to 3 personal days.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government's Public Student Loan Forgiveness Program
• Most importantly - a job with a good purpose.

Location: 650 Dudley St., Dorchester, MA

Pay Range: $18/hr.

Responsibilities: Membership Service Lead responsibilities include selling and/or verifying memberships through POS system, providing information, and answering questions about available programs. This position assumes a leadership role for the Customer Service Associate role and takes on certain responsibilities in the absence of the Sales Manager.

Education Requirements

• High School Degree or Associates Degree in Business preferred

Work Experience

• Experience in Customer Services and Sales.
• Previous cashier and/or customer service experience helpful.
• 6 months to 1 year of management experience

QUALIFICATIONS

• Must have or be able to acquire within the first 30 days of employment a First Aid & CPR certification.
• Must have the ability to work and relate well with people.
• Must be able to read, write and communicate in English.
• Must be able to lift and carry 40 lbs.
• Computer software application experience helpful. Ability to use new software programs with basic training.
• Ability to communicate effectively with clientele and staff.
• Demonstrate the ability to relate positively and energetically with staff, clients, members and customers.
• Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
• Must be able to work independently, with minimal supervision.
• Must have strong verbal and written communication skills.
• Thrive in a team-oriented environment.
• Be a team player.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Excellent telephone skills.
• Proficient typing skills.
• Maintain a professional attitude and approach to problem solving.

Duties and Responsibilities

• Provide great customer service to the community.
• Ensure that all customers, clients, and members are given prompt and courteous service.
• Be an ambassador for the RJKCCC by giving tours, promoting the center and selling memberships when requested by supervisor.
• Must be able to handle cash, make change and operate the Frontline computer software.
• Wait on customers, clients, and members according to established procedures.
• Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members.
• Receive and handle incoming telephone calls, visitors and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner.
• Maintain progressive knowledge of all programs, facilities and special events.
• Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process.
• Be responsible for maintaining the orderliness and cleanliness of the Point of Sale (POS) stations and kiosks. Keep sales area clean and neatly arranged at all times.
• Secure the POS (Point of Sale) area at the open and close of shift.
• Assist in maintaining cleanliness and neat appearance of public areas.
• Take ownership of member/facility issues by notifying the appropriate department, staff, manager to resolve issue, or by handling simple issues personally.
• Provide administrative support to include filing, data entry and mailing.
• Assist Sales Manager on various tasks and projects.
• Assist with daily reconciliations.
• Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.
• Observe all safety rules and regulations.
• Attend staff meetings as assigned.
• Provide referral information to meet individual and family needs.
• Must adhere to all grooming, uniform rules and conditions set forth by The Salvation Army RJKCCC.
• Report all injuries in a timely manner and according to procedure.
• Must attend and complete child safety training as facilitated by The Salvation Army.
• Represent The Salvation Army's spiritual and social mission.
• Will be required to attend trainings to enhance sales strategies.
• Perform other duties as assigned within the scope of the position.