Benefits: - Bonus based on performance
- Free uniforms
- Opportunity for advancement
Perks and Benefits: Competitive hourly base pay, plus tips; sales bonuses
Complimentary service membership
About the Position: The Membership Sales Associate is a key sales position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires: - Sales experience and confidence (membership sales)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness.
- Reliable transportation
- Willingness to work weekends
Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales, experience in membership sales model and customer service. A successful Membership Sales Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover.
Tasks: - Drive membership sales through health and wellness education
- Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
- add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities: - Confidence in selling services and products
- Ability to connect with customers (both canine and human.) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Compensation: $18.00 - $20.00 per hour