Membership & Family Services Associate

Job Details

Job Location
APCH Main Building - Los Angeles, CA

Position Type
Full Time

Education Level
High School

Salary Range
$20.00 - $21.00 Hourly

Description

Job Title: Membership & Family Services Associate

Department: Membership & Family Services

Reports to: Membership and Family Services Manager

FLSA Status/Hours: Non-Exempt / 40hrs. per week

Classification: Essential

ABOUT US

A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness, and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive changes in the world in which they live.

SUMMARY

The Membership & Family Services Associateis a team-oriented, mission-driven individual who seeks to provide customer care to A Place Called Home's members, parents, and community. Under the direction of the Membership and Family Services Manager, the Associate supports the implementation of department and agency goals, REACH objectives, agency best practices, and membership efficiencies. The Associate provides critical customer support while building relationships with families, parents, members, and the community. Ability to speak, write, and read in both Spanish and English is required for this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides exemplary customer service and hospitality to members and families
• Provides administrative support related to membership enrollment, onboarding, orientation, attendance tracking, and outreach
• Assists in processing membership applications and semester registration forms
• Assists members with the renewal of membership status and semester registration
• Supports the implementation of member retention initiatives
• Assists with the facilitation of new family orientations, parent engagement events and programming, and recruitment events
• Provides a safe environment for members at APCH by assisting in supervision and member dismissal
• Generate, post, and circulate flyer announcements for department events and center closures

• Support the addition of parents/guardians information to the communication system to ensure seamless communication with families regarding center closure updates, events, and important notices

• Support in providing minor first aid to youth as needed
• Perform receptionist duties as needed, including transferring calls and assisting guests

OTHER RESPONSIBILITIES:

• Maintain and submit all paperwork in a timely fashion
• Mentor through actions and behavior in observing dress code, language, and team support
• Maintains a neat and orderly work area that is presentable to the public at all times
• Participate in all agency events/meetings
• Adheres to the highest ethical and professional standards and values at all times
• Perform other tasks as assigned

Qualifications

Qualifications

The ideal Membership & Family Services Associate will be someone who carries high personal and professional standards, is naturally energetic, and enjoys partnering with others to achieve successful outcomes. To be successful in this role, the Membership & Family Services Associate candidate will focus on achieving excellent service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development, and compassion. As the Membership & Family Services Associate, the candidate will also be expected to excel in the five Program competencies of Internal and External Collaboration, Communication, Prioritizing & Planning, Analytical Thinking, and Work Quality & Innovation. The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services to benefit our employees and constituents; they will also be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community.

Technical and Performance Skills

• Excellent Communication Skills
• Professionalism
• Customer Service
• Time Management
• Ability to Multitask
• Flexibility
• Mission-Driven
• Dedicated to excellence
• Detail-Oriented
• Resourceful
• Strong Organizational Skills
• Microsoft Office Skills
• Google Suite Skills
• Bilingual (Spanish/English) Required

Education/Training/Experience

• Degree: High School diploma or equivalent
• 1-2 years experience of related experience and/or training
• Ability to speak, write, read, and understand Spanish (Required)

Physical and Mental Demands

• Able to work in a dynamic and high noise level environment typical of a youth center
• Walking and standing are required on a daily basis
• Sitting and use of hands/vision for computer work for extended periods of time
• Lift up to 25 pounds occasionally

Additional Information

• Able to work well with diverse populations of employees and clients
• Able to work some evenings and/or weekends for department and/or agency events
• Solution-oriented team player who both promotes and practices a growth mindset
• Provides exemplary customer service and welcoming hospitality

A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.

Please let us know if you are an APCH Alumni/ae

Background screening required

A Place Called Home participates in E-Verify