The Role: Membership Executive
Reports to: Director of Membership
Who We Are Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.
The Property Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.
At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconi's, a modern-day classic Italian restaurant inspired by mid-century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building.
The Role We are seeking a highly organized, emotionally intelligent Membership Executive to join our growing team. You will be the engine behind our membership operations - safeguarding leadership time, optimizing systems, leading reporting, and enhancing the experience for our global member community.
This role blends operational excellence, data insight, cross-team leadership, and a deep commitment to community building.
Key Responsibilities Executive Support & Project Management- Manage leadership calendars, prioritize high-impact activities, and prepare agendas, briefings, and follow-ups.
- Safeguard strategic time for deep thinking, member relationships, and growth initiatives.
- Project manage quarterly initiatives, launches, and activations.
- Develop and maintain workflows, dashboards, and SOPs to scale operations across cities and teams.
Data, Reporting & Insight Generation- Create and maintain dashboards tracking acquisition, engagement, retention, and member behavior trends.
- Provide accurate and timely schedule reporting.
- Conduct regular audits of member data to ensure accuracy and consistency across platforms.
Financial & Membership Administration- Review and process applications with location and pricing verification.
- Oversee financial transactions in Salesforce.
- Support financial reporting accuracy based on member movements and transactions.
Systems, Operations & Cross-Team Collaboration- Train team members on Salesforce systems, reporting, and member case management.
- Act as liaison across teams (Finance, F&B, Digital, Communications, Partnerships) to ensure smooth operations and clear communication.
- Identify workflow inefficiencies and lead improvements across membership systems.
- Manage digital support tickets and ensure timely resolution of technical issues.
- Build scalable infrastructure for onboarding members, locations, and team hires.
Communication & Member Experience- Manage inboxes, member communications, and escalation of membership queries.
- Maintain a unified, on-brand voice across all member touchpoints and communications.
- Support event calendar planning.
Team Leadership- Directly manage the Membership Coordinator and oversee team workflow management.
- Train and onboard new Membership team hires and regional partners.
- Foster a strong internal culture of excellence, inclusion, emotional intelligence, and hospitality.
What We're Looking For- 3-5 years of experience in membership, hospitality, operations, or project management.
- Exceptional organizational and communication skills.
- Proficiency in CRM platforms (Salesforce preferred).
- Data-driven mindset with strong reporting and dashboard-building skills.
- High emotional intelligence and ability to thrive in a relationship-driven environment.
- A passion for operational excellence, community building, and hospitality at scale.
- Will require working beyond normal office hours, including some nights and weekends, depending on business needs
Why Join Us? You'll be part of a dynamic, mission-driven team redefining membership experiences.
We value innovation, emotional intelligence, operational precision, and building communities that move culture forward.
Our Doors Are Yours to Open The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Work Perks- Comprehensive medical, dental, and vision coverage, along with company-paid life insurance, short-term, and long-term disability benefits.
- 401k company match.
- Generous vacation, PTO, and holiday allowances.
- Career development opportunities and access to industry-leading training.
- Employee referral bonuses, competitive compensation, and more.
- Complimentary stays and discounted family rates to experience The Ned as our guests do.