In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview
The Membership Assistant plays a vital role in supporting the operations of the membership team by managing administrative tasks, data entry, reservations, and member interactions. This role also provides marketing and social media support to ensure seamless communication and engagement with members. The Membership Assistant is a front-line representative of the Club, creating a welcoming and professional atmosphere for all members and guests.
Reports Directly To: Sr Membership Director
This role will pay a hourly wage of $18 to $22.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays)This position will remain open until May 16, 2025. Responsibilities
Key Responsibilities:
Administrative and Data Management - Input Data Into Systems: Enter and maintain accurate data within key systems such as Ungerboeck, CaterPro, MembersFirst, MemberPride, and others to ensure data integrity and consistency across the department.
- Non-App Reservations: Manage reservations for spaces such as boardrooms, co-working spaces, and new member benefits that roll out. Handle booking requests, coordinate schedules, and confirm details with members and staff.
- Parking Codes: Issue and track parking codes for members attending events or using club facilities. Monitor usage, provide updates as needed, and troubleshoot issues promptly. Work with Commuter Services to submit new parking codes for new members and cancel out parking codes for resigning members.
Member Support - Front Desk Support: Greet members and guests, answer inquiries, and assist with reservations and membership-related concerns. Maintain a welcoming presence at the front desk to ensure an excellent first impression.
- Member Assistance and Issue Resolution: Act as a point of contact for members to address questions or resolve issues efficiently, ensuring satisfaction and retention.
- Member Survey and Feedback: Assist in creating and distributing member surveys after events, dining experiences, etc. Track feedback and suggest adjustments to enhance the overall experience.
Vendor and Event Coordination - Vendor Coordination: Act as the primary point of contact for selected vendors used by the membership team. Communicate regularly to ensure timely delivery/arrivals of supplies and or Servies, resolve issues as they arise and update the Membership Manager on vendor performance.
- Event Support: Assist with setup, logistics, and coordination for events. Work with the Programs/Events Coordinator to handle event-related tasks, provide on-site support when appropriate, and ensure member engagement and satisfaction
Marketing and Social Media - Social Media Creation and Management:
- Assist in the creation of engaging, brand-aligned content for social media platforms, including but not limited to Instagram, Facebook, and LinkedIn.
- Collaborate with Membership Manager to develop content themes, identify relevant topics, and execute regular posting schedule that promotes club events, initiatives and member highlights.
- Actively monitor and respond to comments, messages and inquiries on social media. Maintain a positive and timely response strategy to address questions, provide information, and handle any issues that arise on digital platforms.
- Track and report on engagement metrics (such as likes, shares, and member interactions) to assess the effectiveness. Provide insights and suggest adjustments to enhance reach and member engagement.
- Work with the Membership Manager to implement targeted social media campaigns and email marketing strategies that align with club events, initiatives, and seasonal priorities.
- Help design marketing materials, such as flyers, event banners, and digital graphics (using Canva), to promote events, Membership benefits and club news. Collaborate with Membership Manager to ensure these materials meet club standards and are distributed effectively.
- Coordinate with the Membership Manager to ensure consistency in branding and communication.
- Support the execution of marketing strategies that promote events and club initiatives.
Qualifications
Qualifications:
- Proficiency in Microsoft Office Suite and familiarity with tools like Ungerboeck and CaterPro (training will be provided).
- Strong organizational skills with attention to detail.
- Excellent interpersonal and communication skills.
- A proactive, team-oriented attitude and the ability to multitask effectively.
- Experience with social media platforms and basic content creation tools is a plus.
This position is an exciting opportunity for someone looking to build their skills in member relations, marketing, and event coordination in a fast-paced and supportive environment.