Job Type
Full-time
Description
The National Fire Sprinkler Association (NFSA) is a trade association representing and serving as the voice of the fire sprinkler industry. NFSA accounting staff provides administrative support services to our members to increase the number of lives saved from fire through the widespread acceptance of the fire sprinkler concept.
The Membership and Operations Assistant is responsible for NFSA's membership operations, ensuring excellent service to current and prospective members, and overseeing membership renewals, invoices, terminations, registrations, engagements, and communications. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with members and internal teams
Requirements
Membership Administration & Communications
- Monitor and respond to inquiries in the membership inbox and cases.
- Handle incoming membership-related phone calls and route as necessary.
- Assist with new member orientations, providing guidance on benefits and processes.
- Address general membership-related questions from regional staff and members.
- Recommend staff engagement to maximize new membership enrollment and/or membership retention based on transactional or cyclic patterns.
Membership Billing & Renewals
- Create new member invoices and submit payments for processing.
- Collaborate with Finance to update and manage membership dues based on specific membership categories and organizational requirements.
- Manage and process membership renewals, ensuring accuracy in CRM systems.
- Contact members regarding renewal updates and outstanding dues.
Membership Retention & Terminations
- Maintain awareness of events, products, and opportunities to engage and retain members
- Conduct outreach to past-due members regarding payment and potential termination.
- Manage member terminations for the June Board Meeting, including notifying affected members.
- Maintain accurate CRM records of membership status and terminations.
Database & Invoice Management
- Assist with CRM database management, including merging records and updating invoices.
- Ensure all membership data is accurate, up to date, and properly documented.
Mailings & Fulfillment
- Plan and execute annual membership mailings.
- Coordinate with Operations and Finance to ensure inventory and invoices are ready for distribution.
- Organize and distribute membership renewal materials
Member Event Coordination
- Coordinate with other NFSA staff to ensure successful planning and execution of members service events through CRM and web platforms
- Coordinate targeted marketing to ensure event attendance and engagement meet expectations
QUALIFICATIONS
- Bachelor's degree in Business Administration, Communications, Nonprofit Management, or a related field (preferred, but not required).
- 2+ years of experience in membership services, customer service, or administrative support.
- Proficiency in Microsoft 365/Office and Dynamics CRM/membership management software.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively within a team.
- Attention to detail and ability to manage multiple deadlines.
PREFERRED EXPERIENCE
- Experience working with associations or nonprofit organizations.
- Experience in customer service and sales techniques.
- Knowledge of membership billing and invoicing processes.
- Familiarity with customer relationship management (CRM) systems to maximize membership engagement and retention.
This position is based at NFSA Headquarters, with occasional travel for membership focused events or meetings as needed. Some remote work flexibility may be considered.
Salary Description
$50-65k per year