Working Title: Member Services Representative Intermediate Job Class: State Program Administrator, Intermediate Agency: Mn Management & Budget - Job ID : 86553
- Location : St. Paul
- Telework Eligible : Yes
- Full/Part Time : Full-Time
- Regular/Temporary : Unlimited
- Who May Apply : Open to all qualified job seekers
- Date Posted : 05/31/2025
- Closing Date : 06/20/2025
- Hiring Agency/Seniority Unit : Mn Management & Budget / Mn Mgmt & Budget - MAPE
- Division/Unit : Employee Insurance / Member Services
- Work Shift/Work Hours : Day Shift
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $25.29 - $36.71 / hourly; $52,805 - $76,650 / annually
- Classified Status : Classified
- Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status : Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The State Employee Group Insurance Program (SEGIP) has an exciting opportunity providing customer service to state employees and their dependents, retirees, and employees of Independent Billing Units (IBUs) who are covered under state benefits. The incumbent of this position will serve as the initial contact for employees, former employees, and IBU employees, and agency human resource staff requesting information regarding all aspects of enrollment and billing in the State Employee Group Insurance Program. This includes but is not limited to, advising agency human resource staff on state, federal, and SEGIP policies and procedures relating to insurance/benefits.
This position will have the flexibility to work a hybrid schedule, work from home, or work in the office. The incumbent will be required to complete a telework agreement if they work a hybrid schedule or work from home.
Minimum Qualifications Two (2) years of advanced administrative support or paraprofessional experience which includes one (1) year of professional experience performing benefits related transactions and customer service in a call center or operations related environment.
AND - Experience with PeopleSoft benefits administration, payroll, or other Peoplesoft experience
- Strong customer service skills, including effective oral and written communication with diverse individuals.
- Strong administrative and organizational skills, including time and priority management, sufficient to work on several projects simultaneously in a fast-paced environment and within deadlines.
- Ability to administer policies, procedures, and systems while making eligibility determinations.
- Proficiency in navigating multiple software applications and databases, as well as possessing data entry skills.
- Analytical skills sufficient to research and resolve problems.
Preferred Qualifications - Knowledge of employer sponsored group health insurance administration and eligibility requirements.
- Knowledge of collective bargaining agreements or plans and the ability to understand and interpret contractual language.
- Knowledge of MN Government Data Practices Act and Federal HIPAA laws as they relate to insurance information.
- Experience working in a union environment.
- Ability to perform mathematical calculations sufficient to correctly enroll individuals in billing and determine premium payments.
Additional Requirements Minnesota Management and Budget will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment. A criminal history does not automatically disqualify candidates, and each case will be reviewed individually on a case-by-case basis and in alignment with fair and equitable hiring practices.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email . Please indicate what assistance is needed.