Member Services Representative

Charismatic Friendly Problem solver Team Player
Does this sound like you?
Permanent and Actively Hiring -
Career Opportunity for your Review
MEMBER SERVICE REPRESENTATIVE (SEE BELOW)
REPUTABLE CREDIT UNION (HEADQUARTERS NEAR SOUTHFIELD, MI) FOUNDED MORE THAN 90 YEARS AGO BY EDUCATORS AND NOW DELIVERS WORLD-CLASS SERVICE TO MORE THAN 165,000+ MEMBERS AT OUR BRANCHES THROUGHOUT MICHIGAN, AND WE'RE GROWING. WE OFFER FINANCIAL SOLUTIONS FOR EVERY LIFE STAGE AND SEEK TO POSITIVELY TRANSFORM OUR MEMBERS' LIVES THROUGH PERSONALIZED SERVICE THAT MEETS THEIR UNIQUE NEEDS.
HIGHLIGHTS:
500 TEAM MEMBERS
30 LOCATIONS SPANNING THE LANSING AREA, GRAND RAPIDS AND METRO DETROIT
INDUSTRY LEADER IN CHARITABLE GIVING THROUGH THE MICHIGAN FIRST FOUNDATION
MEMBER SERVICES CALL CENTER OPERATES 24/7/365
OVER $1.5 BILLION IN ASSETS
AWARDS, PROUD RECIPIENT OF:
2023 BEST & BRIGHTEST IN THE NATION
2023 BEST & BRIGHTEST IN METRO DETROIT
2023 BEST & BRIGHTEST IN WEST MICHIGAN
2023 BEST CREDIT UNIONS TO WORK FOR
2023 BEST PLACES TO WORK IN SOUTHEAST MICHIGAN
2023 CHANNEL 4 - VOTE FOR THE BEST - MORTGAGE LENDERS (1ST PLACE)
2023 CHANNEL 4 - VOTE FOR THE BEST - CREDIT UNIONS (3RD PLACE)
2023 DETROIT FREE PRESS TOP WORKPLACES
2023 MICHIGAN VETERANS AFFAIRS AGENCY - CERTIFIED VETERAN FRIENDLY EMPLOYER

BENEFITS AND PERKS OF JOINING OUR AWARD-WINNING TEAM INCLUDE:
VERY COMPETITIVE PAY
LOW-COST MEDICAL, DENTAL, AND VISION BENEFIT OPTIONS.
EMPLOYER-PAID LIFE AND DISABILITY INSURANCE
401(K) - 100% MATCH UP TO 5% DEFERRAL
TUITION REIMBURSEMENT FOR BOTH UNDERGRADUATE AND GRADUATE DEGREE PROGRAM
ACCESS TO A COMPLIMENTARY CONCIERGE SERVICE
FREE, STATE-OF-THE-ART FITNESS CENTER AT OUR LATHRUP VILLAGE HEADQUARTERS WITH EXERCISE EQUIPMENT, SHOWERS, AND LOCKER ROOMS
WELLNESS INITIATIVES AND EVENTS THROUGHOUT THE YEAR TO HELP TEAM MEMBERS STAY HEALTHY
LOAN DISCOUNTS FOR CERTAIN SECURED AND UNSECURED LOANS AND MORTGAGES
OPPORTUNITIES FOR PAY INCREASES, INCENTIVES AND PROFIT-SHARING, BASED ON PERFORMANCE
ONSITE SUBSIDIZED TOP-NOTCH CAFE 26 FOR TEAM MEMBERS' USE
ONSITE BOWLING CENTER
MEMBER SERVICE REP -
Salary: $37,440 - $39,520 annually + Benefits
Contract: This is not a contract.
This is a Direct Placement opportunity.
Schedule: Many options available. Please Apply today to receive more information.
Must be open to training on first shift.
Job Summary:
Become a part of 365 Live, our Call Center. As a Member Service Center Representative you'll be challenged to deliver five-star service while building relationships with our members over the phone. We're a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied.
What You'll Do:
- Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information.
- Answer members telephone calls promptly and in an appropriate manner
- Answer inquiries on banking products including checking, savings, loans and lines of credit etc.
Must Have:
Minimum 1 year Call Center Experience (2 years preferred) (Must have RECENT customer service experience within the last 2 years) OR equivalent industry experience.
Nice to Have:
Previous Banking or Credit Union Experience
Pay and Benefits
The pay range for this position is $33280.00 - $39520.00/yr.
Company benefits will be share, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you.
Workplace Type
This is a fully onsite position in Southfield,MI.
Application Deadline
This position is anticipated to close on May 13, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.