Minnesota Management and Budget (MMB) is a state agency that serves the people of Minnesota by providing the state with leadership and guidance to support efficient and effective government, a world class workforce, and responsible financial management.
Job Details Working Title: Member Services Representative Job Class: State Program Administrator Agency: Mn Management & Budget - Job ID: 85185
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 03/27/2025
- Closing Date: 04/16/2025
- Hiring Agency/Seniority Unit: Mn Management & Budget / Mn Mgmt & Budget - MAPE
- Division/Unit: Personnel/Payroll / EID Enrollment & Benefits 2
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $23.63 - $34.18 / hourly; $49,339 - $71,367 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary The State Employee Group Insurance Program (SEGIP) has an exciting opportunity providing customer service to state employees and their dependents, retirees, and employees of Independent Billing Units (IBUs) who are covered under state benefits. The incumbent of this position will serve as the initial contact for employees, former employees, and IBU employees, and agency human resource staff requesting information regarding all aspects of enrollment and billing in the State Employee Group Insurance Program. This includes but is not limited to, advising agency human resource staff on state, federal, and SEGIP policies and procedures relating to insurance/benefits.
This position will have the flexibility to work a hybrid schedule, work from home, or work in the office. The incumbent will be required to complete a telework agreement if they work a hybrid schedule or work from home.
This posting will hire up to two positions - one (1) SPA and one (1) SPA, Intermediate depending on qualifications.
SPA level - The incumbent of this position will serve as the initial contact for employees, former employees, independent billing unit employees, and agency human resource staff requesting information regarding all aspects of enrollment and benefits, including billing, in the State Employee Group Insurance Program. This includes but is not limited to advising agency human resource staff on state, federal, and SEGIP policies and procedures relating to insurance benefits.
SPA, Intermediate level - This position will be responsible to provide insurance and benefit related support services includes billing, deductions, outreach programming, training, new hire orientation and assisting in the appeals process. The incumbent will also be responsible to ensure compliance with eligibility, reporting, and other requirements for the SEGIP insurance programs. This position creates and maintains training and resource guidance that crosses work units, including other state agencies and entities utilizing SEGIP benefits, to ensure that staff have the resources to assist members in the most efficient way possible.
Qualifications Minimum Qualifications State Program Admin Requirements One (1) year of professional experience providing customer service in a call center or operations related environment or two (2) years of advanced administrative support, or paraprofessional experience.
State Program Admin Intermediate Requirements Two (2) years of advanced administrative support or paraprofessional experience which includes o ne (1) year of professional experience performing benefits related transactions and customer service in a call center or operations related environment.
AND - Experience with PeopleSoft benefits administration, payroll, or other Peoplesoft experience
- Strong customer service skills, including effective oral and written communication with diverse individuals.
- Strong administrative and organizational skills, including time and priority management, sufficient to work on several projects simultaneously in a fast-paced environment and within deadlines.
- Ability to administer policies, procedures, and systems while making eligibility determinations.
- Analytical skills sufficient to research and resolve problems.
Preferred Qualifications - Knowledge of employer sponsored group health insurance administration and eligibility requirements.
- Experience working with PeopleSoft benefits administration or HR related systems or similar software applications.
- Knowledge of collective bargaining agreements or plans and the ability to understand and interpret contractual language.
- Knowledge of MN Government Data Practices Act and Federal HIPAA laws as they relate to insurance information.
- Experience working in a union environment.
- Ability to perform mathematical calculations sufficient to correctly enroll individuals in billing and determine premium payments.
Additional Requirements Minnesota Management and Budget will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at or email . For additional information about the application process, go to .
Contact If you have questions about this position, contact Natalie Pham at or .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID , the Working Title and your valid Proof of Eligibility Certificate by the closing date to Natalie Pham at .
Working together to improve the state we love. What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities . click apply for full job details