Position: Member Service Representative
Location: Fort Worth, TX Onsite
Pay Range: $18.00-$20.00 hourly
Contract Duration: 4 months contract position with potential to extend
Experience with Banking or Credit Union
Job Purpose
Responsible for daily functions associated with check operations dispositioning processing reconciling and ensuring compliance on all check transactions for the Credit Union.
Principal Duties and Responsibilities
- Follow and maintain policies and procedures to ensure strict compliance of Reg CC and other Federal Banking laws
- Coordinate return items with members outside vendors the Federal Reserve Bank and other institutions
- Assist other departments with check resolution member inquiries and related accounting general ledger balancing
- Log balance research and make necessary GL account adjustments and/or returns
- Process Stop Pays and Check Batching - Complete daily balancing and branch closing
- Understand and be familiar with Federal Reserve and Catalyst software and processes around checks with the ability to troubleshoot anomalous issues
- Perform other duties as assigned
- The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including but not limited to the Bank Secrecy Act.
Minimum Qualifications
- High school diploma or GED
- Intermediate Excel and Word experience
Preferred Qualifications
- Previous customer/member service experience
- Previous banking or Credit Union experience
Knowledge Skills Abilities
- Skilled in Microsoft Office software e.g. Word Excel Access PowerPoint gained through either work experience with the software or education and hands-on use of the software
- Ability to exercise excellent customer service skills
- Ability to perform in a fast paced environment handle multiple tasks and function as an integral part of a team
- Ability to effectively communicate with all levels both verbally and written
- Ability to perform mathematical calculations and analyze data
- Ability to effectively prioritize work and meet deadlines under high volume pressure
- Ability to cross-train and perform any role assigned within department
- Ability to interact professionally with all employees and members
- Ability to work independently and with minimal supervision
- Ability to self-motivate with strong organization skills and capacity for attention to detail
- Ability to work extended hours in support of business needs
- Ability to maintain satisfactory performance and attendance
- Ability to pass applicable client & Credit Union pre-hire compliance checks
Pay Range: $20 Hourly on W2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.