Position: Member Services Rep-AACU Check and Item Processing 10515 Position Type: W2 Contract - No Benefits Position Location: Ft. Worth, TX Description: Job Purpose Responsible for daily functions associated with check operations, dispositioning, processing, reconciling, and ensuring compliance on all check transactions for the Credit Union.
Principal Duties and Responsibilities - Follow and maintain policies and procedures to ensure strict compliance of Reg CC and other Federal Banking laws
- Coordinate return items with members, outside vendors, the Federal Reserve Bank and other institutions
- Assist other departments with check resolution, member inquiries and related accounting general ledger balancing
- Log, balance, research and make necessary GL, account adjustments and/or returns
- Process Stop Pays and Check Batching
- Complete daily balancing and branch closing
- Understand and be familiar with Federal Reserve and Catalyst software and processes around checks, with the ability to troubleshoot anomalous issues
- Perform other duties as assigned
- The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations, including, but not limited to, the Bank Secrecy Act.
Minimum Qualifications - High school diploma or GED
- Intermediate Excel and Word experience
Preferred Qualifications - Previous customer/member service experience
- Previous banking or Credit Union experience
Knowledge, Skills & Abilities - Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
- Ability to exercise excellent customer service skills
- Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
- Ability to effectively communicate with all levels both verbally and written
- Ability to perform mathematical calculations and analyze data
- Ability to effectively prioritize work and meet deadlines under high volume pressure
- Ability to cross-train and perform any role assigned within department
- Ability to interact professionally with all employees and members
- Ability to work independently and with minimal supervision
- Ability to self-motivate with strong organization skills and capacity for attention to detail
- Ability to work extended hours in support of business needs
- Ability to maintain satisfactory performance and attendance
- Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks