Member Service Representative

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you.

Benefits/ Perks:

Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more

Potential for growth and career advancement within network

Complimentary CPR/AED Re-certifications

Complimentary Crunch gym membership

Discounts on services, products, and much more.

Member Service Representative Responsibilities:

Greet all members & guests with a smile and wish them well as they exit the club

Facilitate any messages on club software at member check-in

Work closely with team members in driving new member personal training sales by booking a kick off

Work closely with team members in driving new members into the gym

Maintain an atmosphere that makes all co-workers, members, and guests feel welcomed

Possess an enthusiastic, passionate, outgoing, friendly and ambitious personality

Answer phones in courteous, helpful, professional manner

Facilitate all member requests or forward to a manager

Maintain professional disposition at all times

Understand and follow all policies, procedures and standards

Schedule member service needs

Assist in retail, childcare, etc. desks/areas as needed

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in Employee Handbook

Above description may be subject to change or alteration at any time

Qualifications:

Fluent in English

Proficient reading and writing skills

Good communication skills

Strong customer service skills

Must be at least 18 years old

Experience in a fast-paced environment

Multitasking skills

High energy and patience required

Open availability

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.