Member Service Representative Rock Energy Cooperative South Beloit, ILRock Energy Cooperative is looking for a Member Service Representative to work in South Beloit, IL. The hours of operation are 7:30am-4:00pm, Monday through Friday. Pay range: $20.00 - $25.00 per hour based on skills and experience. REC provides comprehensive medical, prescription and dental benefits at 85 /15 employee split, a 401K with an employer contribution of 4% and a employer funded pension plan. Apply today to join this friendly, fast-paced team. Due to job duties that fall under federal PHMSA regulations, this position is subject to random drug screenings.
Essential Functions - Proficiently answer incoming calls, provide member support, and direct calls to other departments as needed
- Assist with member billing needs including transfers of service and general account questions
- Collaborate and clearly communicate with other departments
- Provides a positive member experience with fair, friendly and courteous service
- Apply payments accurately to accounts, have strong money handling skills and accurately balance drawers daily
- Regular daily in-person attendance is required
- Strong work ethic
- Possess strong time management and problem-solving skills
- Attention to detail is a must
- Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
- Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed
Qualifications - Consistently dependable
- Conscientious
- Friendly positive attitude
- Currently have and must continue to maintain a valid driver's license
- Have reliable transportation to and from work and other sites as referenced above.
- Must pass pre-employment drug screening and physical.
Knowledge Skills and Abilities - Proficient in Microsoft Windows (Teams, Outlook, Word, Excel, SharePoint)
- Ability to quickly learn new software programs
- Bi-lingual in Spanish preferred
- Basic math skills
- Ability to navigate multiple software interfaces simultaneously
- Ability to multi-task
- Knowledge and ability to use office equipment
- Ability to professionally communicate verbally, non-verbally and in writing
Experience - 2+ years' experience in customer service
- Experience using Microsoft Windows
- 6 months' experience working in an office environment preferred
E
ducation - High School Diploma or Equivalent required
Schedule - This is an in-person position
- Monday - Friday - Excluding some holidays
- 7:30 am - 4:00 pm
Pre-employment drug-testing and physical required
Position Location: South Beloit, Illinois