Top of Form
Do you have a passion for delivering exceptional service and building meaningful relationships? Kohler Credit Union is looking for a
Full-Time Member Service Representative to join our team
onsite at our Taylor Drive Branch in Sheboygan, WI. If you're energized by a fast-paced, member-centric environment and want to make a real impact on people's financial well-being, we want to meet you.
At Kohler Credit Union, we're committed to supporting a healthy work-life balance. We offer flexible scheduling, generous
paid time off, and a
competitive starting wage of $20/hour. Our comprehensive benefits package includes
medical, dental, and vision insurance, a robust 401(k), life insurance, tuition reimbursement, and more. Join an inclusive workplace that values diversity, encourages
professional growth, and invests in your success. With our in-depth training and development programs, we'll equip you with the tools and support you need to thrive and advance your career.
About the Role: Member Service Representative As a
Member Service Representative, you'll be a vital part of our branch team-serving as the welcoming face of Kohler Credit Union and a trusted financial partner for our members. This role goes beyond processing transactions; you'll have the opportunity to take the time to understand each member's goals and provide personal solutions to meet their needs.
Key Responsibilities: - Build Relationships: Cultivate strong, lasting relationships with members by understanding their needs and recommending KCU products, services, and partnerships that support their financial goals.
- Achieve Results: Meet or exceed performance targets in service quality, accuracy, and cross-selling.
- Ensure Accuracy: Open, maintain, and close accounts with attention to detail and compliance with established security procedures.
- Communicate Effectively: Provide clear, professional support across in-person, phone, and email interactions.
- Problem Solve: Address and resolve member concerns with empathy, professionalism, and a solution-oriented mindset.
- Keep Growing: Participate in continuous training to stay informed on financial services trends and industry best practices.
What You'll Bring: - Education: High school diploma or equivalent required.
- Experience: At least one year in a customer service or sales-focused role preferred.
- Skills: Strong communication, problem-solving, and the ability to follow regulatory and procedural guidelines.
Ready to make a difference in your community and grow your career? Apply today and join a team that's committed to building a stronger financial future-one member at a time-right here in Sheboygan.
Applicants must be legally authorized to work in the U.S. without current or future visa sponsorship.