Member Service Representative

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL to start in the Account Services Department.
Position: Member Service Representative
Start Date: June 9th

Job Description

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
Handle a call volume of 80-100+ calls daily

Qualifications

High School Diploma/ GED required
1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
Ability to work in a fast-pace high-volume call center environment
Willingness to help others and ability to navigate difficult conversations
Professional written and verbal communication skills
Strong computer knowledge and data entry/typing skills

Schedule:
Multiple Shifts

Full-time, 40 hours per week, Shift times available range between the hours of 7:00AM - 12:30AM
Monday-Saturday (All Saturday's required. Will have 1 rotating off day during the week) MUST have a 6 day availability to work
Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.
Training: NO TIME OFF during Training (June 9th - July 16th) , Training is Fully On-site.

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

Aston Carter integrated with TEKsystems, effective Jan. 1, 2024
Pay and Benefits
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Pensacola,FL.
Application Deadline
This position is anticipated to close on May 24, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.