Member Service Representative

We are seeking a dedicated Remote Member Service Representative to provide exceptional support to our members. In this role, you will handle inquiries, assist with account-related issues, and ensure a positive member experience. The ideal candidate is customer-focused, tech-savvy, and comfortable working independently in a remote environment.

Key Responsibilities:
Respond to member inquiries via phone, email, and chat in a professional and timely manner.

Assist with account management, billing, and service-related issues.

Educate members on available services, policies, and benefits.

Troubleshoot and resolve concerns while maintaining a positive member experience.

Accurately document interactions and update member records in the system.

Collaborate with internal teams to ensure seamless service.

Uphold company policies and compliance guidelines.

Qualifications:
Experience: 1+ years in customer service, call center, or member support (preferred).

Skills: Strong communication, problem-solving, and active listening skills.

Tech-Savvy: Comfortable using CRM systems, email, and chat platforms.

Self-Motivated: Ability to work independently in a remote environment.

Education: High school diploma or equivalent (Associates or Bachelors degree preferred).

Benefits:
Flexible remote work environment.

Competitive pay with performance-based incentives.

Paid training and professional development opportunities.

Health, dental, and vision insurance (for full-time employees).

Paid time off and holiday pay.