Job Description
Membership Representative I - The Auto Club Group
What you will do:
The Auto Club Group is seeking prospective Member Representative I's who can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 60+ million members.
In this position, you will have the opportunity to:
- Provide support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc.
- Respond to customer inquiries and refers to senior staff or agent when appropriate.
- Provide cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.
- Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.
- Provide administrative support to the travel and/or insurance sales staff during peak periods.