THINGS TO KNOW BEFORE APPLYING:
- This role will be 100% onsite in Anaheim, CA
- Start date is June 23rd, 2025; training for first month is Mon-Fri 8:00am-5:00pm
- After training, candidates MUST be available for ANY shift between 7:00am-9:00pm Mon-Sun (you will always get two consecutive days off - shift preferences may be considered)
Required Skills & Experience:
- 1-2 years of experience in an inbound call center.
- Bilingual in both Spanish and English
- Past experience taking in at least 30+ inbound calls daily.
- Good communication skills for providing excellent customer service.
- Adaptability and eagerness to learn, with a willingness to work in a fast-paced call center.
- Reliable with a typing speed of at least 36 WPM.
- High School diploma or equivalent (GED).
Nice to Have Skills & Experience:
- Healthcare & wellness industry experience
Job Description:
Insight Global is seeking a Member Service Representative to work onsite five days a week for a large healthcare provider in Anaheim, California. In this role, you'll be handling inbound calls from members, answering questions related to enrollment, booking appointments, and addressing any member complaints. The position primarily involves managing approximately 60-100 calls per day in a fast-paced environment. Excellent communication and multitasking abilities are essential.
This person should feel comfortable sitting in a call center environment taking multiple calls. You will be speaking with customers daily helping them complete their requests for appointments, concerns, and membership questions. You will be involved in a call center team supporting multiple health care divisions to direct their members accurately based on the calls request. We ask that you apply for this role if you are passionate about a career in the healthcare / wellness member services industry.