Our
Member Service Representatives III deliver exceptional service while assisting members with their financial needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $900 million in assets and over 70,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members' financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.
ADDITIONAL REQUIRED QUALIFICATIONS: - 1 year related financial or customer services experience, or degree in related field
- Strong attention to detail, multi-tasking and organization skills
- A comprehensive knowledge of all credit union products and services
- Strong interpersonal, verbal and written communication skills
- Professional phone etiquette
- Dependable; punctual and regular attendance
- Display a high level of professionalism
- The ability to work independently while displaying initiative and decision-making
- Ability to work well in a team environment and support the credit union's mission and values
- Willingness to learn new processes to grow
JOB SUMMARY: - Build and maintain member relationships
- Open, close, and maintenance various types of accounts; Checking, Saving, Subaccounts, CDs, IRAs, and Money Markets.
- Processing account transactions: ordering checks, updating account cards, fraud disputes, wire transfers, stop payments, etc.
- Assisting members with account questions
- Serve as a notary
- Use the knowledge of NFCU Products and Services to make recommendations and problem solve while assisting members
- Contribute individually and as a team effort to meet or exceed CU's Service and Sales Reward program goals
- Actively listening to members and identifying their needs
- Exhibits enthusiasm, passion and empathy to members while processing all transactions
- Delivers prompt, professional, and personalized service to prospective and current members.
Classification: Non-Exempt
Location: Pearl (Beaumont)
Hours: Scheduled for 40-hours per week between the hours of
Monday through Thursday 8:15AM to 5:15PM
Fridays 8:15AM to 5:15PM or 9:15AM to 6:15PM
Rotating Saturdays 6:45AM to 10:15AM