Member Experience Team Supervisor at MDO Holdings summary:
As a Member Experience Team Supervisor at O2 Fitness, I lead the Front Desk and Kids Club teams to ensure exceptional service and member satisfaction. I am responsible for developing team members, managing schedules, and facilitating training to create a welcoming environment that promotes health and wellness. My role includes addressing member concerns, assisting prospective members, and serving as a liaison between departments to support the company's goals.
Job Details Job Location : Carrboro - Carrboro, NC
Position Type : Full Time
Salary Range : Undisclosed
Travel Percentage : None
Job Category : Customer Service
Description O2 Fitness Introduction: We at O2 Fitness recognize that quality employees are the lifeblood of our company. We will do our best to make this a valuable and rewarding work experience for you. We strive to create an environment where it is not only easy to gain knowledge, but where it is hard not to. Think of O2 fitness as a place where your newly acquired knowledge and skill can be put into action.
About O2 Fitness: O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each members fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training.
Description: Responsible for the direction and supervision of the Front Desk and Kids Club team members. Develops team members to ensure lasting relationships with each member and exceed member expectations. Ensure a profitable and successful business by carrying out our company's mission and values while executing our systems within the O2 Fitness foundation. Support other departments to achieve company goals and ensure strong member loyalty. Candidates must have a passion for fitness and wellness, and a desire to assist others; helping them live a healthy lifestyle.
Essential Responsibilities: - Provide a memorable experience for current members, as well as assist prospective members to opt for a healthier lifestyle by choosing O2 Fitness.
- Lead, evaluate, and coach the Front Desk and Kids Club team members.
- Facilitate department meetings and trainings for all Front Desk and Kids Club team members to enhance club performance.
- Effectively and efficiently handle Member situations, concerns, and feedback.
- Complete and scan membership paperwork and sales reports promptly and compliant with O2 Fitness guidelines.
- Act as a liaison between Front Desk and all other departments.
- Create and manage the Front Desk and Kids Club schedule, ensuring all shifts are covered and within budgeted hours.
- Responsible for maintaining inventory and driving merchandise sales.
- Other duties as assigned to support O2 Fitness vision and mission.
Qualifications Education/ Experience: - Customer service
- Experience in a health club or the hospitality industry is preferred
- College preferred
- Current CPR/AED, and First Aid certifications preferred
Qualities for Success: - Excellent communication skills
- Personal passion for the brand
- Ability to manage multiple priorities, coordinate ongoing projects, and plans in a fast-paced environment
- Strong time management and organization skills
- Extensive knowledge of all club activities and promotions
- An understanding of health club operations
- Must be highly motivated
Compensation: Average pay rate of $20.77 per hour Bonus opportunities