Job Type
Full-time
Description
The Kelly Companies are one of the largest privately owned printing companies on the East Coast and leader in the printing, fulfillment, marketing, and convention industries. We are currently seeking a dynamic Meeting and Event Coordinator to support our growing Convention Services Team. This position demands team collaboration with Convention Event Managers in registration, housing and event support, with an emphasis on the following:
- Business driving strengths including strong organizational skills, reporting abilities, and solution-oriented decision-making
- Proficient in Microsoft Office Suite (Word, PowerPoint and Excel)
- Strong understanding of meeting technologies (Aventri, Passkey, Cvent, Mobile Apps)
- Dedicated and focused with the ability to prioritize and complete multiple competing tasks
- Excellent communication skills both written and verbal
Requirements
The ideal candidate must be highly proficient in the following areas:
Customer Service - Proactively respond to phone inquiries, voicemail and email correspondence with delegates; managing event specific email inboxes and addressing concerns related to registration processes
- Support on-site registration services, printing of badges, and supporting Convention Event Managers in various event related tasks
Reporting - Generate and prepare registration and housing reports
- Produce regular hotel pickup reports for all contracted hotels when needed
- Keep track of all deadlines associated with dropping rooms, adjusting pattern, assigning upgrades, and submitting any needed updates to hotel or to update software
- Auditing hotel rooming list vs event attendee registration
- Complete host event reporting of final pick-up report, room revenue, catering revenue and other relevant information
Education and Experience: - Minimum of Associates Degree preferred or 3+ years' work experience, preferably in the hospitality industry
- Knowledge of Cvent preferred