remote typeHybrid
locationsBoston-MA
time typeFull time
posted onPosted 30+ Days Ago
job requisition idRQ
Site: The Brigham and Women's Hospital, Inc.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Job Summary
1. Supports the Department of Medicine by assisting with patient medication management,
2. Receives, reviews and facilitates requests for medication renewal. Reviews the requests according to guidelines. Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature.
3. When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
4. Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
5. Completes medication prior authorization paperwork for signoff by the clinical care tea. Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.
6. Answers the phone, provides information and directs calls to the appropriate areas.
7. Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, medication formulation changes.
8. Performs all job functions in compliance with applicable federal, state, hospital policies and procedures.
9. Handles confidential information in compliance with HIPAA guidelines.
10. Attends team meetings as required and contributes in a positive manner, focusing on constructive processes and quality improvement.
11. Maintains clean and organized work areas.
12. Follows intuitional and departmental policies and procedures.
13. Demonstrates accountability and ownership of job responsibilities.
14. Exhibits professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use and teamwork.
15. Performs other duties as needed.
Qualifications
Skill Qualifications:
1. High school diploma or equivalent.
2. Must be at least 18 years of age.
3. Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience is highly desirable.
4. One-year experience in a medical setting is required. Prior pharmacy experience desirable.
5. Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.
6. Requires knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
7. Requires knowledge of medical terminology, abbreviations and computer technology.
8. Experience with electronic medical record system(s) and Outlook is preferred. Experience with Epic is desirable.
9. Strong written and verbal communication skills in English required. Bilingual (Spanish) written and verbal communication skills a plus.
10. Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect.
11. Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
12. Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.
13. Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently, especially when there are time constraints. Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including, management, physicians, practitioners, and staff
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
801 Massachusetts Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Innovation happens here and improves the lives of patients.
Mass General Brigham is a not-for-profit, integrated health care system based in Boston, Massachusetts. Founded by Brigham and Women s Hospital and Massachusetts General Hospital two of the nation s leading academic medical centers. From routine care to the most complex cases, we offer comprehensive, full-circle clinical care to our patients, starting and ending at home. At Mass General Brigham, our patients come first. We offer the full spectrum of health care services for common to complex conditions, including primary care, specialty care, hospital care, virtual care, home care and more. Our approximately 74,000 employees, physicians, scientists, and health care providers, across 16 institutions, partner with patients to develop care plans tailored to their needs. We are committed to ensuring all patients have equitable access to care. Mass General Brigham doctors who drive cutting-edge research are the ones providing patient care. Our patients have access to clinical trials and advanced care that s not available elsewhere.
Mass General Brigham s health care system includes five nationally ranked hospitals, including two world-renowned academic medical centers. We bring our heritage of academic medicine to the patient care delivered within our network. Our three Specialty hospitals, and Healthcare at Home, provide focused services to treat medical conditions that require unique skills and technology.
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