Medical Support Assistant with Security Clearance

Job Description Spectrum Healthcare Resources is excited to offer a potential career opportunity for a Medical Support Assistant at the Eastern Colorado Health Care System (ECHCS). This civilian position is an outstanding chance to contribute to the health and well-being of our Veterans while enjoying a rewarding work-life balance and a supportive patient community. Join us in making a significant impact on the lives of those who served our country, with a focus on quality care and professional development. Requirements: Must be a resident of the United States of America. High School Diploma or GED equivalent. Oral and written proficiency in English. Basic computer skills, including Microsoft Office Suite. Ability to type at least 50 words per minute. Basic medical terminology knowledge. Minimum of 6 months customer service experience. No health or physical disability restrictions that interfere with assigned duties. Must complete all required background checks and receive favorable adjudication. Must complete mandatory VA training (HIPAA, Privacy, VistA/CPRS, etc.). Compliance with OSHA standards and VA immunization/screening requirements (TB, MMR, Varicella, Tdap, Influenza, COVID-19, etc.). Job Responsibilities: Schedule and coordinate patient appointments. Provide front desk reception and administrative support. Validate and update patient demographics. Process incoming records and ensure proper integration into systems. Handle Community Care consults. Coordinate Veteran care with internal VA providers and community care services. Respond to calls and inquiries in a courteous and timely manner. Use Microsoft Office, Teams, Outlook, CPRS, VistA, VetLink, CTM, and other systems. Perform pre- and post-appointment tracking and patient communication. Support the Patient Aligned Care Team and participate in clinic operations. Monitor reports and metrics such as NEAR, 90-Day Warning, etc. Maintain compliance with scheduling and regulatory standards (e.g., Joint Commission). Act as Patient Relations Representative, resolving complaints professionally. Maintain IT security protocols and safeguard patient information. Participate in team huddles and demonstrate adaptability under pressure. Receive training on emergency protocols and infection control. May work remotely, depending on assignment. Company Overview: Spectrum Healthcare Resources (SHR) was established in 1988 to deliver systems and processes designed to meet the unique needs of Military and VA Health Systems. SHR is a leading organization that provides physician and clinical staffing and management services to United States Military Treatment Facilities, VA clinics, and other Federal Agencies through various contracting vehicles. A Joint Commission Health Care Staffing Services firm, SHR is the military staffing division of TeamHealth, a nationwide organization that serves 850 civilian and military hospitals with a team of 9,600 affiliated health care professionals. EOE/Disabled/Veterans Location : Location US-CO-Aurora Recruiter : Full Name: First Last Gracie Barstad Direct phone number Recruiter : Email