Company Description
Bella Luce Med Spa, located in Oklahoma City, is an award-winning non-surgical sanctuary dedicated to enhancing clients' natural beauty and confidence. The spa offers a comprehensive menu of aesthetic treatments tailored to each individual's unique goals, with a focus on safety, comfort, and lasting beauty.
Role Description
This is a full-time on-site role as a Medical Spa Manager at Bella Luce Med Spa in Oklahoma City, OK. The Medical Spa Manager will oversee day-to-day operations, ensure exceptional customer service and satisfaction, manage staff, and coordinate treatments and services for clients.
Responsibilities
- Perform regular inventory checks on retail, back bar, office, and medical supplies
- Order all retail products, back bar items, medical supplies, and office supplies
- Track and reconcile expenses; submit and manage expense reports
- Manage vendor and sales rep relationships
- Research, onboard, and launch new products and services
- Handle maintenance, service, and repair scheduling for all medical and aesthetic devices
- Manage staff schedules and timecards
- Approve time off requests and ensure proper shift coverage
- Supervise and support employee performance and morale
- Enforce and update employee protocols and expectations
- Oversee employee cleaning duties and general spa tidiness
- Organize onboarding and continuous training for all employees
- Manage employee commissions and incentives
- Address employee concerns and resolve workplace issues
- Recruit, hire, and train new staff as needed
- Develop all monthly promotions, specials, and treatment discounts
- Collaborate with the marketing team to promote monthly discounts and offers
- Track and analyze sales to adjust promotional strategies
- Resolve client complaints, concerns, and service-related issues
- Ensure consistently high-quality client experience
- Ensure compliance with privacy and safety protocols for all clients
- Ensure compliance with all medical, legal, and safety regulations
- Maintain required licenses and certifications for staff and spa operations
- Ensure OSHA and HIPAA compliance in day-to-day functions
- Monitor revenue, expenses, and profitability of the spa
- Identify opportunities for growth and improvement
- Set performance goals for the team and evaluate results
Qualifications
- Spa Management and Skin Care expertise
- Customer Satisfaction and Customer Service skills
- Experience in Budgeting and Financial management
- Excellent interpersonal and communication skills
- Strong organizational and leadership abilities
- Knowledge of medical spa treatments and procedures
- Bachelors degree in business management or related field preferred.
Schedule is Monday through Friday 9:00am until 5:00pm, except on Thursday when we are open until 7:00pm.
Please submit resume and salary requirements for consideration. Salary will be commensurate with experience and education.