Medical Records Clerk

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood.

As a medical records clerk, you'll have an important role in the patient experience at Neighborhood.

About the Role:

As a medical records clerk, you'll apply your customer service skills and attention to detail to carry out medical records policies and procedures. Responsibilities include:
Accurately scan and task loose filing using Medical Records scanning policies and procedures
Accurately scan paper charts in the EHR per scanning procedures
Retrieve records from Healthport/Esmart
Assist in the completion and logging of pre-visit planning
Assure all written requests for medical records information is appropriate and proper patient consent is obtained. Assure requests are forwarded to contracted copy service for copying and log notation as applicable
Assist in maintaining record request log daily
Retrieve faxes from FAXPress according to procedure; scan and task to provider any reports or labs that are received through mail or courier
Retrieve patient reports, and use resources such as HealtheLink, Sorian or Info Click
Answer all incoming calls in a timely and professional manner
Distribute all forms to providers that are received by mail, fax or courier
Fax reports, pre-ops and requests for records as needed
Accurately complete EPHI daily
Assure all incoming mail is completed daily
Other duties as assigned.

You will be primarily based at our Mattina location, 300 Niagara Street in Buffalo.

What it's Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind . These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills to be a Medical Records Clerk:
High school diploma or equivalent
Minimum one-year medical office experience or medical terminology knowledge preferred
Able to read, write and speak the English language. A second language of Spanish is preferred.
Friendly, positive demeanor
Strong attention to detail
Superior customer service skills
Ability to thrive in a high energy work environment and learn new software and computer systems

Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.

What We Offer:

Compensation: Starting rate $18.50 per hour.

Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.

Job Type: Full-time

Pay: $18.50 per hour

Expected hours: 40 per week

Benefits:
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
Monday to Friday
No weekends

Work Location: In person