Monarch Maples Pediatrics is seeking an energetic, flexible, team-oriented individual for our busy St. Albans office. Excellent telephone, customer service and communications skills are a must.
Responsibilities: - Greet and check-in patients as they arrive at the medical office
- Answer phone calls and direct them to the appropriate department or staff member
- Schedule patient appointments and manage the appointment calendar
- Verify patient insurance information and collect necessary co-pays or fees
- Maintain patient records and update information as needed
- Assist with administrative tasks such as filing, faxing, and scanning documents
- Provide excellent customer service to patients and address any inquiries or concerns
- Maintain accurate and up-to-date patient records in electronic health systems
- Coordinate patient referrals to specialists and other healthcare facilities as needed
- Handle administrative tasks including scheduling appointments and managing medical records
- Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times
- Participate in continuous training to stay up to date on best practices
- Collaborate with the healthcare team to deliver high-quality patient care
Skills: - Knowledge in medical terminology and coding
- Familiarity with outpatient clinic operations and pediatrics
- Ability to work effectively in a fast-paced environment
- Excellent communication skills and a compassionate approach towards patient care
Experience: - Previous experience working in a medical office or similar healthcare setting is preferred.
- Familiarity with phone systems and handling high call volumes
- Knowledge of medical terminology and procedures is a plus
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
Job Types: Full-time, Part-time, Per diem
Pay: $18.00 - $20.00 per hour
Benefits: - 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Pet insurance
- Vision insurance
Medical Specialty: Schedule: - Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Background Check Required.