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Medical Receptionist - BFF Medical Wellness Clinic (San Marcos Location; 4-8-Week Training in Temecula)
BFF Medical Wellness Clinic is a leader in integrative health and aesthetics, dedicated to feminine empowerment, hormone balance, and whole-person wellness. With our flagship in Temecula and an upcoming San Marcos location, we offer cutting-edge functional medicine, aesthetic services, and personalized weight-loss therapies in a warm, supportive environment.
Position Overview
We're seeking a friendly, organized Medical Receptionist to join our team. You'll complete a 4-8-week training program at our Temecula clinic-immersing yourself in our culture, systems, and patient experience-then smoothly transition to support our grand opening in San Marcos.
Key Responsibilities
Greet patients warmly, check them in/out, and confirm appointments
Answer multi-line phone system: schedule/reschedule visits, field general inquiries, and route calls
Verify insurance eligibility, co-pays, and collect payments at check-in
Maintain accurate patient records and update demographic or insurance changes in the EMR
Coordinate referrals, prior authorizations, and lab/imaging orders
Stock and organize front-desk supplies; ensure reading materials and patient forms are up to date
Communicate effectively with clinical staff to streamline patient flow and minimize wait times
Uphold patient confidentiality and comply with HIPAA regulations
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Training & Transition Plan
1. Orientation & Front-Desk Training (4-8 weeks, Temecula):
Hands-on mentoring with our Front-Desk Lead
EMR workflow, billing/coding basics, and patient-service standards
Shadowing patient check-in, phone triage, and financial processes
2. Transition to San Marcos Launch:
Set up front-desk workspace, phone lines, and EMR access
Lead patient-welcome initiatives and community outreach events
Serve as the first point of contact for our new San Marcos patient community
Qualifications
High school diploma or equivalent; Associate's degree or medical-office certification preferred
2+ years of experience in a medical office, dental practice, or similar customer-service role
Familiarity with EMR systems and medical billing/insurance verification
Exceptional communication, organization, and multitasking skills
Professional demeanor, attention to detail, and a genuine passion for patient care
Ability to thrive in a fast-paced, team-oriented environment
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Why You'll Love Working with Us
Foundational Role: Be the "face" of our brand-new San Marcos clinic
Supportive Team: Mentorship from seasoned clinicians and administrative leaders
Competitive Pay: Hourly pay plus performance incentives and benefits
Work-Life Balance: Predictable schedule with opportunities for cross-training
Career Growth: Pathways to medical-office management or clinical support roles.
We can't wait to welcome a warm, detail-oriented professional to our growing BFF family.
Date Posted: 13 May 2025
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