About the Organization East Louisville Pediatrics is a private pediatric practice that strives to provide the most comprehensive, evidence-based, family-centered care possible for children from birth to adolescence. Our main location is located in St. Matthews Louisville, KY and our satellite office is in Crestwood, KY. We are a very busy pediatric practice that operates Monday through Friday with 8 providers and 2 nurse practitioners. Customer satisfaction and the ability to work as a team is a big factor with East Louisville Pediatrics.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
DescriptionPOSITION SUMMARY:
Greets patients and visitors, collects patient co-pays, deductibles, and outstanding payments, answers incoming calls, and schedules patients for office visits. Makes sure all patient information is correct upon check-in. Cross-training will involve medical records, prescription refills, prior authorizations, pre-certifications, and scanning.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to)
- Greet all patients and visitors to make them feel welcome. Complete the check-in process and all required paperwork/system updates.
- Schedules patients for office visits.
- Re-verify patient insurance prior to their appointment.
- Review/log all patient co-pays, deductibles, and outstanding balances owed onto the validation sheets to collect at the time of service.
- Properly close end-of-day batches by reconciling all payments.
- Answer phones and messages promptly with a positive attitude and resolve patient questions.
- Check voicemail and EMR messages regularly and return all calls by the end of the day.
- Back up and assist other office staff as needed.
- Travel between offices as necessary.
- Maintain HIPPA.
- Complete other duties as assigned.
- Must pay attention to details.
Full-Time/Part-Time Full-Time
Location East Louisville Pediatrics - Westport
Number of Openings 1
Position Front Office
Position RequirementsJOB REQUIREMENTS (Knowledge, Skills, and Abilities)
- Demonstrated ability to work cooperatively with physicians, all staff members, and external customers.
- Ability to meet deadlines.
- Strong attention to accuracy and detail.
- Exceptional organizational skills.
- Ability to communicate effectively, both in writing and verbally.
- Self-motivated; ability to work without direct supervision.
- Must have a pleasant disposition and a high tolerance level for diverse personalities.
- Skill in telephone etiquette.
- Knowledge of insurance and benefits structure.
- Knowledge of grammar, spelling, and punctuation.
- Skill in computer applications including Microsoft platforms.
EDUCATION/TRAINING/EXPERIENCE
- High School graduate or equivalent.
- Two years of work experience, preferably in the health care setting.
PHYSICAL REQUIREMENTS
- Requires prolonged sitting, some bending, stooping and stretching.
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, scanner, copier, telephone, and other office equipment.
- Requires normal range of hearing and eyesight to record, prepare, and communicate reports and application forms.
- Requires occasionally lifting papers or boxes up to 25 pounds.
- May require travel to various managed care organizations.
WORKING CONDITIONS (environment and safety)
- Work performed in an office environment.
- Involves frequent contact with professional staff and managed care organizations.
- Work may be stressful at times.
- Interaction with others is frequent and often disruptive.
DISCLAIMER: The above job description has been written to indicate the general nature and level of work performed by employees within this classification. It is not written to be inclusive of all duties, responsibilities
Hourly Rate $17.00
This position is currently accepting applications.