Medical Office Receptionist / Office Manager

About the Company:

Our mission is to provide comprehensive, personalized, compassionate, and evidence-based care to individuals suffering from mental health disorders. PsychiaTreat is dedicated to offering a wide range of therapeutic modalities ranging from medication management, psychotherapy, and cutting edge treatments. Delivering an in-depth psychiatric evaluation that determines the best treatment for each individual. Every treatment plan is tailor-made to the patient's needs. Creating a safe and welcoming space for all people including the LGBTQIA+ community is of the utmost priority.

Position Responsibilities:

• Greeting patients professionally both in person and on the phone

• Quickly answering or properly referring questions and issues

• Optimizing provider schedules and patient satisfaction with efficient scheduling

• Notifying providers of patient arrivals

• Comforting patients by anticipating anxieties and effectively answering questions

• Ensuring availability of treatment information by retrieving and updating patient records

• Verifying financial records and collecting patient charges while filing and expediting third-party claims

• Obtaining patient authorization for medical records releases (HIPAA compliance)

• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Measure and record vital signs and other duties as assigned

Required Qualifications:

• Minimum of a High School diploma

• 5 years relevant experience and/or training

• 3 years experience with EMR or EHR systems
• 1+ years experience with patient scheduling

• Excellent organizational, communication and multi-tasking skills

• Strong verbal and written communication skills

• Ability to work independently on assigned tasks as well as accept direction

• Able to work collectively with administration, providers and team members

Preferred Qualifications:

• Experience in insurance billing

• Active CMA or CNA license

• Highly ambitious with a "self-starter" personality

• Background in a healthcare with a patient-facing position

Benefits:

• Competitive starting salary

• Generous PTO days

• Medical, dental, vision and 401k

• Bonus incentives