Job description
Job Overview:
We are seeking a dedicated Medical Office Coordinator to join our team at a community-based, CARF-accredited, and state-licensed Outpatient Mental Health Center (OMHC) offering Addictions Services and a Psychiatric Rehabilitation Program in Maryland. The Medical Office Coordinator will play a crucial role in managing the day-to-day operations of our office, ensuring smooth administrative workflows, and supporting our clinical and non-clinical teams to deliver high-quality care.
Key Responsibilities:
- Oversee daily office operations, including managing phone lines, scheduling appointments, and maintaining patient records.
- Coordinate client intake, insurance verification, and billing processes.
- Serve as the primary point of contact for patients, ensuring a welcoming and professional environment.
- Assist in ensuring compliance with CARF accreditation standards, state regulations, and internal policies.
- Collaborate with clinical and administrative staff to optimize workflow and patient care.
- Maintain office supplies and equipment, ensuring availability and proper functioning.
- Manage medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Handle correspondence, including phone calls, emails, and mail.
- Assist clients with completing intake forms and required documentation.
- Ensure that referrals for OMHC, PRP, and addiction services are processed promptly and tracked for follow-up.
- Coordinate with clinical staff to optimize scheduling and minimize appointment cancellations.
Qualifications:
- High school diploma or equivalent (Associate degree preferred).
- Minimum of 2 years of experience in a medical office, preferably in mental health or addiction services.
- Knowledge of office management systems and procedures, including EMR/EHR software.
- Familiarity with CARF standards and state licensing requirements is a plus.
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and training.
- Positive and supportive work environment.