Medical Front Desk

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Concierge to provide warm and friendly service to patients at their medical front desk. This full-time role involves being the face of the clinic, offering a welcoming environment, and identifying opportunities for community engagement as part of our cross-functional organization. Responsibilities include patient check-in, managing waiting room atmosphere, and handling billing, collections, and pre/post clinical care.

Key Responsibilities

• Triage patient-related messages and questions in a timely manner.
• Assist patients in resolving issues by interfacing with clinical care teams.
• Check and disperse daily faxes to the appropriate team member.
• Scan documents and maintain medical records in practice management systems.
• Handle claims for collections on FMLA and other related documents.
• Recognize, welcome, and register patients at check-in, serving as a role model for patient service.
• Guide patients through intake processes, ensuring full completion and accuracy of paperwork.
• Inventory, stock, and clean lobby and clinic areas as needed.
• Complete transactions using POS systems and reconcile daily collection reports.
• Verify insurance and benefits for patients.
• Provide coverage in multiple office locations as needed.
• Engage referral sources to increase awareness of clinics.
• Adhere to company policies and attend mandatory meetings.

Qualifications

• At least 1 year of healthcare background.
• Strong computer knowledge, including proficiency in Excel and team chats.
• High energy with excellent organizational and communication skills.
• A "take charge" attitude with an enthusiastic approach to customer service.
• Familiarity with electronic medical record programs is a plus.

Skills

• Competent communication and organizational skills.
• Ability to work quickly and meticulously in a fast-paced environment.
• Proficient in Microsoft Applications and data entry.
• Ability to deal calmly and effectively with high-stress situations.
• Strong customer service skills and prior knowledge of insurance and benefits.

Additional Requirements

• This is a driving role, and travel between multiple clinic locations is required.
• Flexibility in shift hours is necessary; shifts could be 7:30 a.m. - 4:30 p.m. or 8:30 a.m. - 5:30 p.m.
• Business professional attire or scrubs are acceptable.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s .
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.