Medical Front Desk Associate

Direct hire opportunity.

Medical Benefits offered

Hours - M to F 7:45am to 5pm

Pay - 18 to 20 an hour based on prior experience

Dress code - scrubs

The front desk associate works directly with patients and physicians to provide customer service for patients. The front desk associate will gather patient information, schedule appointments, collect payments, and may assist with the call center.

Providers can be seeing anywhere from 40- 80 patients a day. Need to feel comfortable with a larger volume of patients coming in. See below, but in summary, they will be the face of the office, greeting the patient, collecting co-pays, verifying insurance, rescheduling patients when they leave, fielding calls coming in to the front desk.

Duties and Responsibilities:
Greet and register patients according to established protocols
Assist patients to complete all forms and documentation including medical insurance
Ensure patient information is accurate including billing information
Inform patients of medical office procedures and policy
Ensuring availability of treatment information by retrieving and updating patient records
Move patients through appointments as scheduled
Answer incoming calls and assist with inquiries
Schedule patient appointments
Collect payments
Consistent review of physician schedules, with minimal reschedules
Obtain external medical reports and maintain patient records as required by medical professionals
Respond and comply with requests for information
Register patients with copay assistance foundations
Maintain a clean and neat reception area

Minimum Requirements:
High School Diploma or Equivalent
Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem solving skills
Reliable transportation to travel to practice locations - not just 1 location.
Ability to master multiple software systems to input and retrieve data
Ability to master ophthalmology and retina terminology

Preferred Requirements
Previous experience in a medical practice
Bilingual - Spanish

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.