Location: Hampton, VA is a historic and vibrant coastal city located in the southeastern part of the state. Hampton is famous for its rich history, including being the site of America's first continuous English-speaking settlement, its role in early American education, and its connection to NASA's Langley Research Center, and it is also home to Fort Monroe National Monument.
Facility: Walk-in clinic that specializes in occupational medicine and urgent care, as well as physical therapy and wellness services. Our experienced clinicians treat a wide range of injuries and illnesses, including sprains and broken bones to coughs, colds, and flu. Concentra clinicians include board-certified physicians, physical therapists, nurse practitioners, medical assistants, physician assistants, and other medical professionals.
Opportunity: - Start Date: ASAP
- Hours: Monday-Friday; 8A-5P (No nights, call or weekends)
- Ensures quality and patient safety through the execution of clinical model across markets and service lines
- Manages key clinical and financial metrics including but not limited to PI s, CMP, case length, days to first recheck, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics, holding clinicians
accountable - Monitors and coaches clinical outcomes and intervene in outlier cases
- Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed. Identifies need for Coding and EMR Specialists intervention for field re-training.
- Participates in appropriate risk management activities
- Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS
- Mentors clinicians on service delivery (e.g. managing difficult patients)
- Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatment
- Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hours
- Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
- Develops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
- Ensures patient care delivery teams are functioning at an optimal level
- Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
- Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes
- Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan
- Plans and executes strategies as well as new clinical and business processes within the region
- Manages clinical staffing and personnel costs
- Manages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes
- Qualify for federal school loan forgiveness program
Compensation: - To be discussed at interview
- Health shortage area-qualify for federal school loan forgiveness program