Job Title: Medical Customer Service Representative
Location: Southside Jacksonville, FL (Onsite)
Industry: Healthcare
Employment Type: Full-Time
Vaco is hiring Medical Customer Service Representatives for a medical company in Jacksonville. If you have strong communication skills and enjoy helping patients and healthcare providers, this could be a great opportunity for you.
Job Summary: As a Medical Customer Service Representative, you will provide support to patients, doctors, and medical facilities by handling inquiries, processing orders, resolving billing and payment issues, and ensuring exceptional service.
Responsibilities: - Provide customer support via phone, email, or instant message for inbound and outbound inquiries
- Troubleshoot customer issues, identify root causes, and use available resources to resolve problems
- Follow escalation protocols for unresolved issues and ensure proper follow-up
- Track and document support requests while maintaining accurate records
- Update and maintain accurate customer information
- Meet performance standards, including quality, schedule adherence, and average handle time
- May provide guidance and mentoring to less experienced team members
Skills and Qualifications: - Strong customer service skills with a focus on customer satisfaction
- Excellent verbal and written communication skills
- Intermediate computer skills
- Strong interpersonal skills and ability to work effectively with others
- Ability to work both independently and as part of a team
Salary: $35,360 annually ($17 per hour) + quarterly and annual performance bonuses
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco notes the salary range for the role as follows: $35,360 annually ($17 per hour). The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.