Medical Customer Service Representative

OPENING EARLY 2025

The Customer Service Representative is responsible for greeting all patients in a friendly, professional manner. The primary duties include registering patients, verifying insurance, collecting payments, communicating via telephone, and communicating with team members and patients.

Job Duties:

• Stand and properly greet patients/visitors entering the clinic.

• Treat patients and co-workers consistent with Patient Plus Urgent Care's Mission and Vision Statement.

• Register and check in patients for visits.

• Verify insurance and collect correct payment.

• Balance and reconcile cash registers, EBO, and Rectangular.

• Reconciles daily receipts within established guidelines as directed.

• Answer phone calls and assist callers by answering questions or routing calls to the appropriate staff member.

• Assist new patients with paperwork, if needed, and periodically update patients on their wait status.

• Monitor the flow of patients, including placing patients into rooms as needed.

• Ensures an adequate stock of front office supplies and proper equipment functioning.

• Always maintain patient(s) confidentiality.

• Treat all patients with the highest respect in all job functions.

• Monitor patient waiting room, restroom, and children's play area for cleanliness and security.

• Performs other duties as assigned.

Requirements

Education, Skills, and Qualifications:

• High School Diploma or GED.

• One year of Customer Service Representative experience.