Medical Call Center Representative

Benefits:

Opportunity for professional growth

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Location: Allied Health Solutions Medical Group - Inglewood, CA Job Type: Full-Time Department: Call Center / Administrative Support

Allied Health Solutions Medical Group is an outpatient medical clinic committed to delivering high-quality, compassionate care to our patients. We are currently seeking a professional, organized, and patient-focused Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our patients, staff, and providers.

The clinic is located in Inglewood, California. This is a full-time position from Monday to Friday, 8:30 AM to 5:00 PM.

Key Responsibilities

Answer large volume of incoming calls promptly and professionally, using proper phone etiquette.

Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center.

Address patient inquiries related to prescriptions, referrals, authorizations, and other requests.

Schedule appointments for all patients across the clinic.

Monitor and respond to email communications via , as well as messages through Tebra and Office Ally.

Process and prepare invoices for patient forms.

Process medical records request to 3rd party insurances on request

Retrieve, process, fax, email, and log all incoming patient forms and documents

Ensure all documentation is accurate and compliant with healthcare standards.

Front Desk Support

Assist Front Desk staff with check-ins and general administrative tasks as needed.

Maintain professionalism and adhere to all Allied Health Solutions policies and procedures.

Foster a respectful and collaborative team environment.

Administrative Duties

Process and follow up on EDD (Employment Development Department) claims for patients.

Train and become proficient in eScript processing; follow up and respond to all eScript inquiries in a timely manner.

Coordinate and fulfill medical records requests efficiently.

Support administrative functions as needed.

Attend at least four staff meetings or training sessions per month, preferably on Fridays.

Qualifications

Associate degree or higher qualifications in healthcare administration or equivalent training is required.

At least 2 years full time experience in a similar position.

Prior experience in a healthcare or call center setting strongly preferred.

Knowledge of medical terminology, scheduling software (e.g., Office Ally and Tebra), and healthcare administrative workflows is a plus.

Excellent communication, organizational, and multitasking skills.

Strong attention to detail and ability to work independently and as part of a team.

Bilingual (English/Spanish) is a plus.

Benefits

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Supportive team environment

Opportunities for professional growth