Medical Call Center Representative

Job Title: Medical Call Center Representative

Location: Alhambra, CA 91803

Location Type: On-Site

Duration: 13 weeks

Pay Rate: $21.99 /Hour

Job Details:

Basic Qualifications:

• High School Diploma or equivalent

Experience Range:

• Call Center - 2 years

• Customer Service - 2 years

• Healthcare - 2 years

Required Skills:

• Interpersonal skills

• bility to multitask

• Excellent verbal and written communication skills

Preferred Qualifications:

• Vocational certificates in healthcare

• ssociate or Bachelor's degree in healthcare, business, or operations

Roles And Responsibilities:

The Patient Access Liaison II is responsible for managing patient interactions, scheduling appointments, registering patients, and ensuring effective communication within the medical enterprise environment.

Job Description:

• Serves as primary contact for access to medical centers and health sciences campus

• Manages incoming and outgoing communications using a call management system

• Responds to inquiries and refers to appropriate medical personnel

• Schedules and confirms medical appointments

• Registers patients and verifies insurance coverage

• Performs data entry and ensures data integrity