Job Title: Billing Support Representative
- Employment Type: Temp-to-Hire
- Hourly Rate: $22-24/hour
- Work Schedule: Full-time, Monday-Friday, 8:00am-4:30pm
- Location: Fully Remote (MUST BE OKAY WITH PACIFIC STANDARD TIMEZONE)
- Must have 2 years of medical billing or insurance verification experience.
- Must have experience with high volume phone calls/customer service skills
- Must have high school diploma
- Huge plus- Bilingual- English and Spanish
- ZOOM INTERVIEW THIS WEEK
Job Summary:
The Billing Support Representative serves as the primary contact for billing inquiries from patients, clients, and payors. This role involves providing comprehensive support related to billing, including communicating estimated out-of-pocket costs, assisting with payment options, quoting pricing, collecting payments, and reviewing patient correspondence. This is an entry-level position designed for individuals who are new to the industry and still developing their skills under supervisory guidance.
Duties and Responsibilities:
- Provide timely and professional support to clients and patients.
- Use critical thinking and problem-solving skills to resolve billing issues.
- Manage inbound requests across multiple communication channels and direct inquiries appropriately.
- Correspond with patients via phone, email, chat, or text to obtain and provide necessary billing information.
- Accurately document client, patient, and payor interactions within the system.
- Review, identify, and process relevant documents efficiently.
- Understand and respond to frequently asked questions regarding products and processes.
- Handle patient and client inquiries, ensuring one-touch resolution whenever possible.
- Demonstrate proficiency in:
- a. Organizing and attaching documents to cases.
- b. Direct client communication in real-time.
- c. Coordinating with internal departments.
- d. Applying preliminary billing and insurance knowledge.
- e. Communicating intermediate knowledge of products and systems internally.
- Perform other duties as assigned.
Education and Knowledge:
- High school diploma or higher (Bachelor's degree preferred but not required).
- Prior experience in healthcare or clinical laboratory preferred.
- Familiarity with CPT & ICD-10 codes, medical terminology, and insurance processes.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.