Medical Billing Specialist

Job Title: Medical Billing Specialist
Location: Livermore, CA
Duration: 6-month Contract
Work Type: Onsite
Pay Range: $25/hr

Job Description:
The position of Customer Accounts Specialist is within our Revenue Cycle Management located in Livermore, California. In this role, you will be responsible for handling inbound calls regarding questions on billing statements and the follow-up of outstanding patient balances.
Working knowledge of billing, insurance, and interpreting EOB's is mandatory.
The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining the quality and production standards set for the position.
This job description will be reviewed periodically and is subject to change by management.

Responsibilities:
Communicate with up to 50 patients daily through phone calls and emails professionally and courteously.
Handle a variety of inquiry categories, including questions about patient statements, billing, and general questions.
Helps reconcile patient accounts to ensure the correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurance.
Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).
Able to explain a billing statement and methodology.
Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.
Process requests quickly, accurately, and consistently with general supervision
Submit adjustment/refund requests if needed.
Keeps management informed of areas of concern and problems identified.
Assists in monthly closing by assuring all appropriate information is entered into the system.
Process credit card payments.
Monitors hardship applications.
Process correspondence, as assigned.
Performs other related duties as assigned.
Follow all HIPAA guidelines.

Basic Qualifications Education:
High school graduate or equivalent required.
Strong verbal and written communication skills.
Knowledge of Revenue Cycle Customer Billing.
Excellent oral and written communication skills are preferred.
Detail-oriented with a focus on exceptional customer service.
Strong time management skills and the ability to manage individual assignments.
Ability to work in a team environment.
Strong attention to detail.
Requires the ability to work with and maintain confidential information.

Preferred Qualifications:
Secondary education or Medical Certification.
Experience in the healthcare industry is preferred.
Knowledge of customer relationship management (CRM) tools and related analytics is desired.

Competencies:
Experience with Microsoft Office - Word, Excel, PowerPoint required.
Familiarity with performance metrics and the ability to meet identified targets is required.
Strong customer service skills and professional demeanor required.
Working knowledge of HIPAA and the Affordable Care Act.
Must have an aptitude for problem solving and staff coaching/training.
Must be able to communicate both written and oral in a professional business manner.
Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees.
Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions.
Analytical skills are required.

Contract Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About The Company:
Global Healthcare Innovator
We're a leading healthcare company dedicated to improving lives worldwide. Our diverse portfolio includes medical devices, diagnostics, nutrition products, and branded generics. We're committed to developing groundbreaking technologies that address critical healthcare challenges and empower people to live healthier lives.
Join our team and:
Work on cutting-edge projects
Contribute to global healthcare advancements
Experience diverse cultures and geographies
Discover a rewarding career with a company that cares.

About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity.
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