Job Summary:
The Cardiology Medical Assistant provides direct quality care and treatment to patients requiring Cardiovascular-related services. Promotes patient's physical comfort and provides emotional support to the patient and family.
Responsibilities:
• Responds to all calls in a professional manner.
• Takes accurate messages and ensures delivery to appropriate personnel.
• Documents telephone contacts per policies and procedures.
• Competently relays phone messages regarding symptomatic patients, ensuring legibility and accuracy.
• Refers telephone messages to appropriate personnel.
• Facilitates provider assessments by gathering information according to established policies and procedures.
• Previews medical records (M.R.) charts prior to appointments, ensuring all pertinent records are included.
• Monitors patient status during specialized procedures and gathers relevant data.
• Documents appropriate patient care information in the M.R. chart and maintains it.
• Administers medication, treatments, and tests as ordered, adhering to state statutes and policies.
• Acts as a patient advocate in coordinating and delivering quality care.
• Consistently strives to meet patient expectations for service, ensuring comfort and safety.
• Completes patient teaching using established protocols as required.
Team Communication and Coordination (10%)
• Facilitates communication and team involvement among providers, staff, patients, and service partners.
• Shares information timely and accurately.
• Adheres to all organizational policies and procedures, including safety and confidentiality standards.
• Pursues professional development and supports staff training.
• Reviews and complies with the Code of Business Conduct and all applicable policies, laws, and regulations.
• Participates in quality management activities.
• Assists with projects as assigned by the supervisor
Minimum Education Requirements
• High School Diploma or GED (required)
• LVN (Unrestricted License) or Certified Medical Assistant with active certification from the National Healthcareer Association (NHA) or the American Association of Medical Assistants (AAMA); must have passed the national certification exam (not just a certificate of completion from a training program).
• Basic Life Support Certification (required)
• Associate Degree (preferred)
Experience and Skills
• 2-4 years of related experience
• Strong organizational, project, and time management skills
• Excellent customer service and interpersonal communication
• Proficiency with Microsoft Office and general PC use
• Knowledge of medical terminology and electronic medical records
• Bilingual (preferred)
Physical Requirements:
• Frequent: sitting, standing, walking, reaching, talking, and hearing (34-66% of the day)
• Occasional: bending, climbing, kneeling, reaching at or above shoulders (11-33% of the day)
• Infrequent: crawling or crouching (1-11% of the day)
• Ability to lift/push/pull up to 25 pounds
• Occasional travel
Pay range:
Certified Medical Assistant: $22.00 - $24.00 per hour
LVN: $30.00 - $35.00 per hour