Job Type
Full-time
Description
Anderson Orthopaedic Clinic is currently seeking a Medical Administrative Assistant to join our team. We are seeking candidates who are very detail-oriented and able to multitask. The candidate will be dependable, highly reliable, and a proactive self-starter with excellent communication and customer service skills. Surgery scheduling experience is a plus.
Administrative duties include but are not limited to:
- Answer phones, triage calls, schedule appointments as the first point of contact for patients
- Prepare provider clinic to ensure the provider has all the necessary information needed to run an efficient clinic
- Run provider clinic efficiently (when needed)
- Use customer service principles and techniques to deal with patients calmly and pleasantly
- Confirm, cancel, reschedule, and update patient appointments at the request of the patient AND/OR provider
- Enter and update patient information, obtain authorizations
- Follow-up in a timely manner to patient requests and questions
- Address patient concerns efficiently and effectively
- Scan documents into patient charts
- Fax necessary paperwork
- Effectively communicate and complete requests from other medical offices (faxing patient medical records or other information as requested)
Time Management:
The hours are 8:30AM-5:00PM. There will be clinic days that run later than 5:00PM. You are not required to stay later, but you may be asked to occasionally help until the surgeon has completed his schedule and the work for the day has been completed.
Requirements
Education: High school diploma or GED certificate.
Experience: One year of medical office experience preferred. Basic knowledge of Microsoft Office and EMR products.
Qualifications:
Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
Ability to promote favorable facility image with physicians, patients, hospitals, other physician offices, and general public
Ability to make decisions and solve problems
Work effectively as team member with physicians and other staff
Appropriately interact with patients, families, and others
Ability to flexibly respond to changing demands
Must have a flexible work schedule with the ability to work late some days and work through the lunch break on busy clinic days
Physical/Mental Requirements:
Varied activities including sitting, standing, walking, stooping, lifting, bending, reaching
Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to life up to 30 pounds
Occasional stress from workload
Must be able to use a variety of office equipment including phone, copy machine, writing instruments, pc, fax.