Media Services Technical Support Assistant

Position Details

Classification Information

Unit

Job Status

FLSA

Position Information

Position Title
MEDIA SERVICES TECHNICAL SUPPORT ASSISTANT

Reports To

Faculty Discipline
N/A - Not Applicable

Faculty is eligible for Tenure Track?

Funding Source

Functions and Responsibilities

Job Summary

Under the supervision of the Director of Information Technology or designee, the Media Services Technical Support Assistant is responsible for providing media support services at both the Newark (main) and West Essex (West Caldwell) campuses. This includes tasks such as repairing and installing equipment, assisting with events, and managing the delivery and collection of equipment.

Supervisory Role

Oral and written instructions are received from the Director of Information Technology or designee.

Duties & Responsibilities

1. Operating and managing multimedia equipment: This encompasses the use of projectors, audio systems, video conferencing tools, and various audiovisual devices.

2. Technical assistance: Providing support to users with equipment during events, meetings, and presentations.

3. Troubleshooting and upkeep: Identifying and resolving issues with audiovisual equipment, conducting regular maintenance, and ensuring all systems operate effectively.

4. User training and assistance: Instructing users on the operation of multimedia equipment and offering continuous support.

5. Equipment inventory management: Monitoring equipment, overseeing check-outs and returns, and ensuring all items are in optimal working condition.

6. Event technical support: Facilitating the technical requirements of events, including the setup, operation, and dismantling of equipment.

7. Upholding confidentiality and security regarding student and staff records.

8. Compiling routine, special, and supplementary reports as necessary.

9. Executing other related tasks as needed.

Physical Requirements

The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential responsibilities and
functions of the job and are not meant to be all inclusive. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Use strength to lift items needed to perform the functions of the job.

• Sit, stand and walk/move from place to place for required periods of
time.

• Move between buildings.

• Speak and hear, communicate using telephone and/or walkie talkie.

• Use close vision, color vision, peripheral vision and depth perception
along with the ability to focus vision.

• Communicate effectively in English, using proper grammar and
vocabulary.

• Reach with hands and arms and use hands and fingers to handle
objects and operate tools, including but not limited to, computers,
keyboards, telephones, calculators, and controls.

• Bend, twist, climb, push, pull, and lift.

Additional Requirements

Minimum Qualifications

Experience (number of years), Knowledge and/or Abilities

1. An associate's degree or equivalent technical qualification.

2. Experience in operating and troubleshooting multimedia equipment, familiarity with Microsoft Office Suite, and knowledge of media software and tools

3. Ability to diagnose and resolve technical issues efficiently

4. Good organizational skills to manage equipment inventory and support multiple tasks simultaneously.

5. Demonstrated capability to engage professionally and effectively with students, staff, and non-staff members of the college community.

4. Excellent interpersonal skills.

5. Ability to communicate effectively, orally and in writing.

6. Ability to work in a multi-cultural environment.

Education Requirements
Associate's Degree

Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)

Preferred Qualifications

Experience (number of years), Knowledge and/or Abilities

1. An associate's degree or equivalent technical qualification, including a certification in media services or a related field.

2. Two or more years experience in media and instructional technology at a higher education institution, ideally within a community college setting.

Education Requirements
Associate's Degree

Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)