Mechanical Claims Adjuster ( Remote )

What&s Under the Hood

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

That&s Nice, But What&s the Job?

In short, as a Claims Adjuster, you will use your knowledge of vehicle systems and repairs to validate, approve, and authorize payment for repair recommendations on warranty claims. You&ll work over the phone with service advisers and technicians to ensure correct repairs are performed to help get our customers back on the road, so automotive experience is a must.
So What Kind of Folks Are We Looking for?

• Passionate and goal-oriented.We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals.
• Excellent verbal and written communication skills.The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences.
• Agile in a fast-paced environment. We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must.
• Plays well with others.You will be working in a high-functioning team environment. We work together and we win together.
• Works well in a time crunch.There will be multiple time-sensitive requirements and you will need the ability to meet deliverable due dates.
• Fantastic problem solver.Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution.
• Positive emotional resilience.This is an environment where you will be faced with challenging calls on a daily basis. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

The Specifics.

• High School diploma required; Associate or Bachelor&s deree is preferred
• 3 + years of experience with current automotive mechanical and diagnostics
• Must be located in AZ, FL, GA, NC, TN, TX, UT or NV.

So What About the Perks? Perks matter

• Work From Home.Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
• Medical, dental, and vision, oh my.DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There&s More.401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities.You grow, I grow, we all grow. But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement.We&re as passionate about your professional development as you are. With that, we&ll put our money where our mouth is.
• Wellness Program.Health is wealth. This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities.
• Gratitude is Green.We offer competitive pay across the organization, because, well . money matters.

• Work From Home.Feel free to rock those yoga pants while still being camera ready, just make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
• No Digital Nomads.We&ll need you to work from your home address that will be in one of the states where we are licensed to do business.
• Consistent Work Schedule.You&ll get a set schedule Monday through Friday, with rotating Saturdays. With that, we do ask for some flexibility and overtime as needed.
• If You&re in Town.For those employees in AZ and TX, we have in-office and hybrid arrangements available. We may even ask to see to see you in-person occasionally.

• Game Room.Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym.We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout.
• Enjoy Social Events?Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out.
• We Care and Value YOU.Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more.

• Paid Time Off.Not just lip service: we work hard, to play hard . Paid time off includes (for all Full time roles) wellness days, holidays, and good ole& fashioned YOU time. For our Part-timers, don&t fear you get some time too .vacation time is available - the more you work, the more you earn.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified. And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we&ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don&t forget Phoenix Business Journal Healthiest Employers (okay, we&ll stop there).

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don&t just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment.