Summary Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.
Job Duties
- Responsible for addressing any customers issues
- Generates daily load sheets and requirement listing
- Monitors all Customer Portals
- Ensure adequate supply of containers through weekly inventories
- Monitor activities on the dock and activities of the shippers/receivers
- Adhere to all company policies, procedures and instructions
- The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS policy CEVPL.00005.
- The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Quality Management System (QMS) as stated in CQAM.00001 - Corporate Quality Manual.
- Annual MMOG/LE self-assessments.
Requirements High School Diploma/GED 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment Ability to work well in a team with customer-focused orientation and strong sense of delivery. Supervisory experience would be an asset Strong organizational and time-management skills Strong interpersonal and communication skills (both verbal and written) Proficiency with database applications and administration systems, specifically Microsoft Office