Job Summary Responsible for providing designated support to key employer groups and/or agencies. Primary responsibility is providing strategic collaboration with groups and/or agencies, applying a deep level of knowledge of the business, effectively representing our Company and ultimately supporting enterprise sales and retention objectives.
Essential Functions Relationship Performance Responsibilities Develop and maintain strong relationships with aligned agencies and/or groups and their business partners as well as other key influencers
Achieve a differentiated understanding of agencies' organization and business processes, both formal and informal
Educate agencies and/or groups on Florida Blue's sales processes, products, policies and procedures and support the appropriate execution, including the coordination of non-standard benefits and other contractual arrangements
Communicate state and federal legislation impacts and assist agencies and/or groups with implementing procedures to support legislative changes
Act as liaison or key point of contact between agencies and/or groups, internal and external business partners, TPA's, reinsurers, Florida Blue and other Florida Blue plans
Build strong partnerships with internal and external business partners who support the servicing and selling of our products
Account Service Performance Responsibilities Act as a liaison and primary point of contact between agencies and/or group and internal/external business partners
Manage resolution of escalated/complex issues in collaboration with sales, sales support and internal business partners
Utilize problem-solving skills and influence with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities, to meet the unique needs of the agencies and/or groups
Develop and implement tactical plans based on group needs analysis and continually update strategy as situation changes
Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings and additional administrative requirements for agencies and/or groups
Support and coordinate the Florida Blue retention processes including periodic account meetings with group decision makers and other key individuals
Coordinate and deliver group specific analytical data and reports to identify emerging trends for agencies and/or group
Facilitate and coordinate multiple tasks with internal business partners to promote and enhance health and wellness programs for groups/members
Provide support as needed throughout the group implementation/renewal process
Manage and ensure smooth operations of all aspects of the group's plan and benefits throughout the policy term
Development and Administrative Performance Responsibilities Manage own personal and professional development
Seek and successfully complete stretch assignments
Identify opportunities and demonstrate success in mentor and coach others to achieve results.
Proven ability to effectively communicate with agencies and/or groups to ensure a collaborative partnership
Proven ability to act as change-agent and successfully facilitate adoption of change
Proven ability to efficiently manage time, territory, costs and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved at reasonable cost
Comply with state and regulatory requirements and corporate policies and procedures
Perorm unplanned assignments as the leader may deem necessary
What is Required? 3+ years related work experience to include service, marketing or sales position, preferable in the health care or employee benefits arena
Related Bachelor's degree or additional related equivalent work experience
2-15 Resident Health & Life (Including Annuities & Variable Contracts) Agent License Upon Hire
Valid Driver's License Upon Hire
Proven ability to identify and address complex business issues
Proven excellent problem solving skills
Proven superior presentation, written, and communication skills
Proven excellent customer relation skills
May require day travel time including overnight stays, occassionally
Incumbent may need to reside in the area where the position is housed
Proven ability to handle multiple tasks in a fast-paced environment
Proven ability to facilitate multi-functional work groups; demonstrated team/collaborative
What We Would Prefer You Have: Knowledge of Florida Blue policies and procedures to effectively manage and coordinate assigned agency sales and service personnel
Multi-lingual Experience with SharePoint
General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
Physical/Environmental Activities Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Frequently May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Occasionally May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Occasionally Must be able to ascend and descend ladders, stairs, or other equipment. Occasionally
What We Offer: As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
- Medical, dental, vision, life and global travel health insurance;
- Income protection benefits: life insurance, short- and long-term disability programs;
- Leave programs to support personal circumstances;
- Retirement Savings Plan including employer match;
- Paid time off, volunteer time off, 10 holidays and 2 well-being days;
- Additional voluntary benefits available; and
- A comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Typical Annualized Hiring Range: $63,800 - $79,700 Annualized Salary Range: $63,800 - $103,600
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.