Market Launch & Customer Success Manager - Gulf South

New Orleans, Louisiana

Hello Gravel
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Job Description:

Hello Gravel is expanding fast-and we're looking for someone who thrives on variety, loves creating exceptional customer experiences, and is excited to help build new markets from the ground up. As our Market Launch & Customer Success Manager, you'll play a key role in launching and managing new local markets-starting in the Gulf South.


This is a hybrid role combining customer service, local operations, digital marketing, and boots-on-the-ground supplier relations. You'll be the first hires in this new department and will report directly to the CEO, offering a rare opportunity to shape the future of a fast-growing e-commerce company in the aggregates and construction materials space.


Responsibilities:


Market Launch & Setup

  • Assist in standing up new Hello Gravel markets across the Gulf South
  • Travel to new markets (approx. 1 week/month, varies by need)
  • Meet with local haulers and aggregate suppliers to build reliable fulfillment partnerships

Local Digital Presence

  • Set up and manage local Google Business Profiles, social media accounts, Yelp/WhitePages listings, etc.
  • Oversee local digital marketing efforts and budgets

Offline Marketing Execution

  • Deploy local marketing efforts including door hangers, postcards, local event sponsorships, and billboards
  • Scout and coordinate advertising placements in each market

Order Fulfillment & Coordination

  • Handle inbound calls and emails from customers placing orders
  • Coordinate delivery logistics with haulers and suppliers
  • Own the customer experience from quote to delivery
  • As the markets get stood up the sales and fulfillment piece will ultimately be handed off to our sales & ops department to then continue expanding into new markets

Customer Success & Experience

  • Ensure every customer receives top-tier service and support
  • Troubleshoot issues quickly and efficiently with a solutions-first mindset
  • Maintain high communication standards to drive satisfaction and loyalty

Requirements:

  • Strong background in customer service or account management
  • Comfortable with local travel and on-the-ground market work
  • Excellent communication and organizational skills
  • High attention to detail, especially with scheduling and fulfillment
  • Self-starter with the ability to manage multiple workstreams at once
  • Familiarity with digital tools like Google Business, Meta, and basic CRM systems is a plus
  • Experience in logistics, delivery coordination, or local marketing preferred but not required
  • Landscaping, aggregates, and/or trucking experience is a big plus
  • Working for a franchisor as an area manager is a big plus

Why Hello Gravel?

  • Be part of a high-growth startup reshaping how contractors and homeowners get materials delivered
  • Direct access to the leadership team and ground-floor input on strategy
  • Fast-paced, entrepreneurial culture with tons of opportunity for growth
  • Competitive compensation with equity compensation and opportunity for long-term advancement
Date Posted: 04 June 2025
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