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The Market Data Specialist is accountable for performing the day to day transactional activities and supporting continuous improvement projects for the data management team. He / She is part of a team that is accountable for complete, and accurate processing of 1,000,000 transactions / month which drive the customer enrollment, billing, payment processing, and usage forecasting for 250,000 utility accounts and $6B in annual revenue. The candidate will participate, support and maintain all operational aspects of NRG's relationships with utility trading partners and to represent NRG on any tariff or operational changes planned by the utilities. He / she will contribute in these relationships as needed to help facilitate resolution of operational issues that arise with utilities in existing and new markets. These issues may be due to Utility tariff or system changes, problems, or changes of internal NRG operating procedures which require coordination with utilities.
The successful candidate will participate in the strategic growth initiatives such as new product and service offerings, new market entries, non-standard contracts, external market changes, and operational platform updates. He / she is responsible for managing the ongoing monitoring of fit for purpose quality controls designed to ensure the integrity of all data exchanges between internal and external partners. The controls framework will be updated based on consultation with other members of leadership, subject matter experts, personal knowledge base and industry best practices. The candidate should have a variety of competencies including knowledge of utility RTO tariffs, an understanding of mapping procedures, and strong problem solving skills.
Essential Duties/Responsibilities: - Adhere to team objectives that align to the NRG and Customer Operations Management Agenda
- Ensure transaction exceptions (i.e. missing, incomplete, invalid) are identified and resolved timely; drive escalation efforts as required with utilities and impacted internal / external partners
- Adhere to Service Level Agreements (SLA's) for file processing and exception management activities
- Follow protocols for preventing and handling data exceptions and delays.
- Support all inbound and outbound electronic data transactions that flow through the internal data management middleware platform.
- Analyze and correct data transactions that fail to load into Direct Energy application suite.
- Run and review utility transaction reports to find missing or incorrect data.
- All other projects and duties as assigned.
Working Conditions:
- Located in a comfortable office
- Some overtime required as special projects arise.
Minimum Requirements: - Bachelor's degree in Information Technology or Business Administration is preferred
- 1 - 3 years of energy industry experience preferred
Preferred Qualifications: - An effective communicator with excellent written, verbal and presentation skills
- Knowledge of managing FTP sites is a plus
- Understanding of IT Development Life Cycle a plus
- Demonstrates expertise in utilizing Microsoft PowerPoint, Visio, Word, Excel - MS Access and SQL preferred
- Knowledge of flat files and EDI standards is a plus
- Flexibility and adaptability to work in a team environment
- Ability to effectively multi-task and work in a pressure paced environment
Additional Knowledge, Skills and Abilities: - The candidate should have a variety of competencies including knowledge of strong problem-solving skills, Microsoft Suite of applications and the ability to work in a team environment.
- Knowledge of managing FTP sites is a plus
- Understanding of IT Development Life Cycle, a plus
Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
- There is continuous pressure from deadlines or other standards.
- There is continuous need to give close attention to what is happening.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
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