Managing Director of Marketing and Client Services
The Schaaf Group is honored to partner with our client on this newly established role, created to support their continued growth and expanding opportunities. This company doesn't just market-they ignite brands. As a full-service, integrated marketing agency they are laser-focused on the building products industry, they drive growth through bold ideas, innovative strategies, and relentless execution. Their passion is partnering with companies to elevate their brand presence, expand market reach, and spark measurable business growth.
They are a powerhouse of creativity and strategic insight, fueled by collaborative energy and a shared mission: to move markets and inspire action.
Now, they are searching for a visionary leader to join our team at the forefront of this mission.
We're looking for a passionate, fearless leader to guide both the marketing strategy and client experience to new heights. As the Managing Director of Marketing and Client Services, you will be a vital member of our leadership team, instrumental in shaping the future of the company.
This is your chance to:
- Lead and evolve an integrated marketing vision.
- Build and mentor a high-performing client services team.
- Forge powerful partnerships and strengthen the reputation as the go-to agency for building industry leaders.
What You'll Do
As a key player, you'll own the company's marketing strategy while driving operational excellence across client accounts. Your mission: ensure flawless delivery, accelerate client growth, and set the bar for what exceptional partnership looks like in a fast-paced, results-driven environment.
Key Responsibilities
Strategic Marketing Leadership
- Develop and execute forward-thinking, channel-specific marketing strategies for clients in the building products, manufacturing, and distribution sectors.
- Collaborate with the Board and Senior Management to develop and execute strategic plans that align with the agency's goals and vision.
- Analyze market trends, client needs.
- Translate client goals into data-driven campaigns across digital, content (PR, social & SEO), paid media, and experiential channels.
- Collaborate with the creative, content, and digital teams to ensure cohesive brand messaging and flawless execution.
- Identify and promote agency-wide adoption of new technologies and strategies to enhance client solutions.
Client Relationship Management & Business Development
- Serve as a strategic advisor and thought partner to key accounts, proactively identifying opportunities for growth and innovation.
- Maintain deep understanding of each client's brand, products, market, and competitive landscape to continue to strengthen relationships with key clients, while ensuring high levels of satisfaction and retention.
- Oversee scopes of work, deliverables, budgets, and timelines to ensure work is delivered on time, within budget and to the highest quality and satisfaction.
- Assisting in identifying and pursuing new business opportunities, including potential clients and partnerships.
- Develop and oversee marketing and promotional initiatives to enhance the agency's brand and market position.
- Address and resolve any client issues or concerns effectively and professionally.
Team Development & Leadership
- Lead, mentor, and grow a team of account managers and strategists, fostering a collaborative, accountable, and empowering high-performance culture.
- Set performance standards and conduct regular performance evaluations, while providing ongoing coaching, career development, and constructive feedback.
- Conduct regular performance evaluations and provide constructive feedback.
- Cultivate internal alignment and clear communication across departments to deliver top-tier results for clients.
- Ensure adherence to agency policies, standards, and best practices.
Agency & Industry Impact
- Stay ahead of trends in building materials, sustainability, and commercial/residential design to bring fresh thinking and value to client engagements.
- Represent the Company at industry events, client meetings, and internal strategy sessions.
- Contribute to business development efforts through proposals, pitches, and cross-selling opportunities.
Qualifications
- 7-10 years of progressive experience in agency leadership, client services, or marketing strategy-preferably within the building products or construction industries. With at least 5-10 years in senior leadership.
- Bachelor's degree in Business Administration, Marketing, Advertising, or a related field; MBA or advanced degree preferred.
- Deep understanding of B2B and B2C marketing dynamics in the building products ecosystem, including familiarity with specific audiences, and distribution channels.
- Proven ability to lead strategic planning, cross-functional teams, and large-scale marketing programs.
- Exceptional communication, presentation, negotiation, and interpersonal skills, with a knack for inspiring confidence and building lasting relationships.
- Strong business acumen with an eye for growth opportunities, ROI, and operational efficiency.
- Demonstrated experience managing a high-volume portfolio of clients (from technical product launches to brand campaigns and multiple projects & priorities) in a fast-paced environment.
- Proficiency in relevant software and tools (e.g. CRM systems, project management software and AI)
Why Join this Company
- Work with iconic brands shaping the future of the building products industry.
- Join a collaborative - family oriented, culture-forward agency that values innovation, insight, and integrity.
- A vibrant and supportive work environment where innovation and creativity are encouraged and lived out.
- Competitive salary and bonus structure.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- PTO
- Career growth in a respected agency with deep industry roots.