Manager, Tech Deployment

Job Description: Company Description: McDonaldu2019s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonaldu2019s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonaldu2019s Global Technology is here to power tomorrowu2019s feel-good moments. Thatu2019s why youu2019ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, weu2019re digitizing the Golden Arches. Combine that with our unparalleled global scale, and weu2019re reshaping all areas of the business, industry and every community that is home to a McDonaldu2019s restaurant. We face complex tech challenges every day. But thatu2019s where our diverse and talented teams come in. Theyu2019re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonaldu2019s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. Department Overview This opportunity is part of the Global Deployment COE (Center of Excellence) where our vision is to standardize configuration, deployment, and support of restaurant technologies that delight our customers and enable markets to accelerate digital adoption The Manager - Tech Deployment reports into the Sr. Manager - Tech Deployment and is responsible for the configuration, deployment, and support processes of the restaurant platform. The team partners with the Markets, Segments, and Restaurant Product teams to alignment configurations, deployment, and support strategies to provide a standard solution across all Markets. The Tech Deployment Manager is responsible for the readiness of capabilities and services of the systems within the group ensuring they are secure and standardized and can be easily consumed by the markets. Ensuring the solution and standard processes are consistently applied across all markets. This includes the deployment and support of these solutions and processes including monitoring, identifying trends and issues, and contributing to solutions to improve restaurant stability and reduce restaurant support calls. Responsibilities & Accountabilities + Serve as a technical subject matter professional, providing on the job mentoring/training, assisting with configuration design, and reviewing work products + Build and manage relationships with key team members including market representatives, deployment teams, and development teams + Analyze support metrics identify trends and opportunities to improve restaurant stability + Develop and implement global processes, policies, and standards for restaurant tech solutions + Participate in technical solutioning discussions to drive improvements across multiple markets + Partner with our restaurant platform, product, and engineering teams to review architecture, solution designs and drive alignment on a standardized platform + Handle documentation and training materials for platform integration and adoption + Provide training and support to teams on new restaurant tech solutions and processes + Collaborate with product and market teams to align solutions with business objectives and market needs + Assist and be the subject matter expert on features and capabilities to our development partners and other product teams to ensure alignment + Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business + Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; handling resources; driving the resolution of issues; and holding self and team accountable for results + Qualifications + Excellent communication skills to coordinate trainings and handover activities across various technology and business collaborators + Experience collaborating with team members across a complex and global matrix organisational structure + Experience working on projects that span multiple organisations, geographies and business units + Retail and Digital technology experience - especially point of sale systems + Strong quantitative analysis skills; analytics approach and skills in research and analysis + A passion for driving an improved customer experience as well as a passion for improving operations + A love of new technologies and the aim to find ways to implement better tools and processes Compensation Benefits eligible: Yes Bonus eligible: Yes Long term incentive eligible: Yes Salary Range The expected salary range for this role is 112,860 - $143,900 per year The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. Additional Information: Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonaldu2019s long-term incentive plan. McDonaldu2019s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonaldu2019s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact . Reasonable accommodations will be determined on a case-by-case basis. McDonaldu2019s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment. Requsition ID: 1160