Manager - Quality Assurance & Food Safety

The Manager - Quality Assurance & Food Safety is responsible for directing food safety, quality and sanitation programs at our Brockton, MA manufacturing facility. This role ensures that all products meet food safety, customer, federal and state compliance. This position reports to the Corporate Senior Quality Assurance and Food Safety Manager.

What You Will Do At Acme:

• Oversee quality and food safety programs, ensuring compliance with FDA, state, USDC, GFSI, and other regulatory and customer requirements.
• Maintain Seafood HACCP certification and ensure Acme Smoked Fish processes comply with regulatory and third-party standards.
• Lead customer, regulatory, GFSI, and sustainability inspections and manage corrective action plans to address deficiencies.
• Manage vendor compliance programs, qualifying products and vendors to meet company and regulatory standards.
• Collaborate with cross-functional teams (R&D, Engineering, Sales, and Customer Service) to optimize product processing, distribution, and regulatory compliance.
• Maintain robust HACCP, SSOP, SOP, EMP, and GMP programs based on current scientific research and regulatory standards.
• Develop and implement pathogen control programs and sanitation schedules, including training for staff on cGMPs and SSOPs.
• Manage facility-wide sanitation, finished product testing (including test-and-hold programs), and the finished product specification and label program.
• Oversee consumer complaint database and trend reporting for continuous improvement.
• Provide documentation for import/export compliance and address customer inquiries regarding product quality and regulations.
• Monitor and analyze performance metrics, generating action plans and trend reports aligned with company goals and KPIs.
• Manage the quality and food safety budget, ensuring efficient resource allocation.
• Perform other related duties as required.

Supervisory Responsibilities:

• Supervise and develop a team of skilled technical staff, providing guidance and support.
• Conduct training programs to enhance knowledge across key teams, including production, maintenance, management, and sanitation.
• Deliver constructive and timely performance feedback to direct reports, driving growth and improvement.
• Establish clear performance expectations, set measurable goals, and provide regular feedback to ensure individual and team success.
• Address disciplinary actions and manage employee terminations in alignment with company policies.
• Embody the company's core values, serving as a role model for direct and indirect reports.

About You

Your Education & Experience:

• 5+ years in food manufacturing required, with 3+ years in the Technical and Quality function preferred, in Food Science, Biology, Microbiology, Chemistry, or related field.
• 3+ years of leading and mentoring teams required.
• Experience working within an FDA or USDA regulated facility.

Your Skills & Abilities:

• Knowledge or certification of USFDA's Seafood HACCP Guidelines a plus.
• Knowledge of quality assurance and food safety standards, including third party standards such as GFSI (BRCG and SQF).
• Attention to Detail.
• Teamwork Orientation.
• Time Management/ Punctuality.
• Functional/Technical Capacity.
• Ability to use basic mathematical and computer skills.
• Excellent written and verbal communication skills. Spanish a plus.
• Must have excellent computer skills including: MS Word, Excel, Publisher, & PowerPoint.
• Ability to communicate in English.
• Outstanding organizational skills and the ability to work on multiple projects simultaneously. Must pay meticulous attention to detail.
• Demonstrated ability to work effectively in diverse groups and ability to influence others.
• Completion of training programs as assigned and/or required including standard of work.

Physical Requirements:

• Ability to spend up to 80% of time in plant environment.
• The ability to bend, stretch, twist, or reach out with the body, arms or legs to perform job tasks.
• Must be able to reach above and below shoulder height to move product. This includes the ability to move throughout all areas of the facility.
• Ability to climb stairs.
• The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups.
• The ability to wear all necessary personal protective equipment to perform job duties.
• The ability to work in cold (32 to 45 F) and wet environment.
• Must be able to lift up to 50 pounds at times.

Health & Safety Requirements:

• Observe and follow all safety rules.
• Wear required PPE.
• Follow mandated OSHA regulations.
• Report all incidents including near misses immediately.

What's In It For You:

• Competitive compensation including annual discretionary bonus.
• Opportunity to choose the medical plan that works best for your family.
• Flexible spending accounts (Medical + Dependent Care).
• Health Savings Account option with quarterly employer contributions.
• 401(k).
• Dental Insurance.
• Vision Insurance.
• Company Sponsored Group Term Life.
• Voluntary Life Insurance options for you and your dependents.
• Paid time off including company and floating holidays.
• Tuition Reimbursement.
• Paid Parental Leave.
• CASH employee referral program.

Our Acme Legacy & Culture:
Acme Smoked Fish is a seafood processor, purveyor, distributor and more, built on a foundation of quality, innovation, long lasting relationships, passion, and positive stewardship to our seafood communities. As the largest specialty smoked seafood company in the United States, we stand committed to providing the very best smoked seafood delicacies to our customers, near and far, and take great pride in being at the forefront of the seafood sustainability movement. Our authenticity has transcended from generation to generation and we pursue excellence in everything we produce and everyone we employ. We stand committed to our Values and our culture, providing us the opportunity to serve our friends and neighbors.

Acme manufactures and distributes its products in the U.S. under four core brands (Acme, Blue Hill Bay, Ruby Bay, and Spence) and private labels through leading retail and food service institutions. The company operates manufacturing sites in New York, North Carolina, Florida, Massachusetts, South America and Europe.

Ethics Statement:
Acme Smoked Fish Corporation is committed to creating a diverse and inclusive workplace that fosters respect, collaboration, and innovation. We value the contributions of every employee and expect them to uphold the highest standards of ethical conduct and professional integrity. We are an equal opportunity employer. We do not tolerate or practice any form of discrimination, harassment, or misconduct based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic. We comply with all applicable laws and regulations regarding labor rights, human rights, environmental protection, and data privacy.

Other details

• Job Family Technical Services
• Pay Type Salary

Apply Now